Association Support Representative-Orlando

SentriLock; Orlando (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking an Association Support Representative to provide exceptional on-site customer support in Orlando. This role involves effective communication and troubleshooting to enhance customer satisfaction. You will be responsible for resolving inquiries, delivering training sessions, and managing product inventory. Ideal candidates will have a strong background in customer service, a high school diploma, and a positive attitude. Join this innovative team and make a meaningful impact by ensuring customer happiness and operational excellence.

Qualifications

• 1+ years of customer service experience required.
• 1+ years basic knowledge of mobile devices required.
• High energy and positive attitude with effective communication.

Responsibilities

• Provide world-class customer service through effective troubleshooting.
• Resolve customer questions and requests for positive experiences.
• Deliver effective training presentations on product usage.

Skills

Customer Service

Effective Communication

Troubleshooting

Basic Knowledge of Mobile Devices

Intermediate Excel

Education

High School Diploma or Equivalent

Associates Degree

Job description

Association Support Representative-Orlando

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Association Support Representative-Orlando

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Description

The Association Support Representative serves as the on-site customer support providing world class service through effective communication and troubleshooting.

Description

The Association Support Representative serves as the on-site customer support providing world class service through effective communication and troubleshooting.

Deliver world class customer service through effective troubleshooting and communication

• Resolve customer questions and requests to drive positive customer experiences and immediate issue resolution
• Provide customer with product and service information
• Follow up on customer inquiries to ensure satisfaction and issue resolution
• Research, communicate and resolve escalated customer issues
• Escalate unresolved issues to second level of support (CRM and IT)
• Represent SentriLock brand professionally and positively during customer conversations
• Follow up and respond to customer questions and serve as an internal liaison to report and resolve customer issues to appropriate internal stakeholders
• Communicate and provide regular updates to manager and customer relationship manager on status of customer happiness, unresolved issues or outstanding questions
• Research and report accurate and detailed information to internal stakeholders to ensure efficient and effective issue resolution
  
  
  

Train on SentriLock product and service

• Acquire training aids and instructional material from training and/or marketing for customer training sessions
• Prepare, test and operate audiovisual equipment for presentation
• Deliver effective training presentations to new and existing customers to present value, benefits and how to use the SentriLock product and system
• Collaborate with customer and internal team to determine training needs
• Track and monitor customer satisfaction and feedback on training
• Recommend continuous improvement approaches to future training
  
  
  

Deliver outstanding association administrative support

• Monitor and manage product inventory
• Assist with call tag and lockbox return process
• Tracking and reporting on association activity
• Adhere to customer processes
• Understand and operate firmware update process
  
  
  

Other duties as assigned

• Participate in projects assigned by manager
• Maintain and follow ISO standards
• Seek out and complete appropriate training, development and research
• Knowledge of department processes
• Support the mission, principles, and goals of the company
  
  
  

Requirements

High School Diploma or Equivalent - Required

Associates Degree - Preferred

1+ years SentriLock experience - Preferred

2+ years Customer Service experience - Required

1+ years Basic knowledge of mobile devices - Required

1+ years SentriLock Train The Trainer - Preferred

1+ years Intermediate Excel - Required

3 year commitment on-site to support our customer

High energy, positive attitude, engaging personality and able to communicate effectively

Real Estate Experience - Preferred

Bilingual in Spanish preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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