Customer Service/Technical Support Representative (Onsite)

Concentrix Catalyst; Lake Mary (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service/Technical Support Representative. In this role, you'll engage with customers through calls and online interactions, providing essential support for various products and services. With a commitment to a people-first culture, this organization values diversity and offers extensive training and career growth opportunities. Enjoy a supportive environment with on-site amenities and the chance to be part of a team that prioritizes exceptional customer experiences. This is an exciting opportunity to make a meaningful impact while advancing your career.

Benefits

Paid training

Referral bonuses

Medical insurance

Dental insurance

Vision insurance

Employee Assistance Program

Community engagement events

On-site amenities

Qualifications

• Must be at least 18 years old with a High School Diploma or GED.
• Ability to use multiple systems on a PC and pass technical assessments.

Responsibilities

• Provide inbound customer support and assist with technical issues.
• Resolve billing concerns and deliver excellent customer service.

Skills

Customer Service

Technical Support

Problem Solving

Communication Skills

Education

High School Diploma or GED

Tools

PC Systems

Job description

Customer Service/Technical Support Representative (Onsite)

Join to apply for the Customer Service/Technical Support Representative (Onsite) role at Concentrix Catalyst.

Job Details

This position offers a pay range of $18.00/hr, with actual compensation based on skills and experience. Your actual pay will be discussed with your recruiter.

Role Overview

The Technical Support Representative interacts with customers via inbound/outbound calls and the Internet, providing support and resolving routine issues related to client products and services. Military veterans are encouraged to apply.

Why Join Us?

Be part of a global organization that values a people-first, inclusive culture. Concentrix has received awards such as 'World's Best Workplaces' and 'Happiest Employees'. We foster a diverse team from over 70 countries, committed to delivering exceptional customer experiences and innovative solutions.

Career Growth

We offer comprehensive training, ongoing support, and opportunities for advancement—about 80% of our managers have been promoted internally. We also provide various free learning and leadership development programs.

Key Responsibilities

• Provide inbound customer support
• Assist customers with technical issues
• Resolve billing concerns
• Deliver excellent customer service with a positive attitude

Qualifications

• At least 18 years old with a High School Diploma or GED
• Reside within 40 miles of the Orlando site and able to work full shifts in the office
• Ability to use multiple systems on a PC and pass technical assessments

Benefits

• Paid training and referral bonuses
• Wage of $18/hour
• Insurance options (medical, dental, vision) and Employee Assistance Program
• Community engagement events and organizational groups
• On-site amenities like locker rooms, kitchen, lounge, and recreational areas

Additional Information

Location: Orlando, FL, USA. Work is generally sedentary, involving operation of computers and office equipment. Must be legally authorized to work in the U.S. and reside in the U.S. or have a valid U.S. address.

Concentrix is an Equal Opportunity Employer. For accommodations or more information, please visit our website links provided.