Associate UX Researcher - Shape Learner Experiences

Penn Foster Group; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending

Generous paid time off

Sponsored volunteer opportunities

401K with company match

Free access to online programs

Job summary

Penn Foster Group seeks an Associate User Experience Researcher to support learner experiences by maintaining research instruments, analyzing data, conducting usability testing, and translating insights into actionable findings for product and design teams.

You will manage surveys, lead student engagements, generate clear reports, and collaborate with cross-functional teams to drive improvements across courses and learning platforms.

Qualifications

• Apply qualitative and quantitative research methods to understand user needs and experiences.
• Analyze data, identify patterns, and communicate findings through reports and presentations.
• Collaborate with cross-functional teams using design thinking and UX practices.
• Suggest solutions to UX challenges based on research insights.
• Be open to learning new research techniques and tools in fast-paced environments.

Responsibilities

• Manage and maintain recurring learner experience surveys, monitoring response rates and data quality.
• Analyze and segment research data to support stakeholder questions and product decisions.
• Maintain the student panel: lead and moderate engagements with students
• Create clear, concise reports that communicate key insights and trends.
• Plan and conduct usability testing with learners and partners to evaluate course experiences and features.
• Collaborate with product, design, and learning teams to translate research findings into actionable improvements.

Skills

User Research Methods

Insight Generation and Communication

Design Thinking and UX Operations

Critical Thinking and Problem Solving

Adaptability and Continuous Learning

Job description

Penn Foster Group seeks an Associate User Experience Researcher to support learner experiences by maintaining research instruments, analyzing data, conducting usability testing, and translating insights into actionable findings for product and design teams.

You will manage surveys, lead student engagements, generate clear reports, and collaborate with cross-functional teams to drive improvements across courses and learning platforms.