Senior UX Researcher - Shape Pet Care Digital (Remote)

PetPlace; Illinois; Remote; USD 113,000 - 155,000; Full time

Benefits offered by this job

Healthcare

Parental leave

Wellness Day off

HSA

FSA

Retirement plan

Paid time off

Volunteer time

Pet-friendly office

Commuter benefits

Group pet insurance

Job summary

Pet Place is seeking a Senior UX Researcher who will report to the Manager of User Experience. This role is essential in shaping product strategy through deep user insights and delivering intuitive, engaging, and user-centered digital experiences.

This role is primarily research-focused, with an emphasis on driving product decisions through insights, while using design as a tool to communicate and validate ideas.

Qualifications

• Bachelor’s or Master’s degree in Human-Computer Interaction, UX Design, Computer Science, Psychology, or a related field
• 5+ years of professional experience in UX research or a related discipline
• Strong portfolio demonstrating end-to-end research and measurable impact on product decisions
• Experience combining qualitative and quantitative data to inform decisions
• Ability to translate complex findings into clear, actionable insights
• Experience owning research that influenced product direction or measurable business outcomes
• Strong communication, storytelling, and stakeholder management skills
• Experience with research tools such as Ballpark, Dig One Upsiide, Qualtrics, SurveyMonkey, etc.
• Working knowledge of analytics tools such as Google Analytics
• Exposure to A/B testing and experimentation frameworks
• Proficiency with research and prototyping tools such as Figma and Figjam

Responsibilities

• Research Strategy & Execution: Plan and conduct generative and evaluative research (interviews, usability testing, surveys, field studies) aligned to product and business goals, using appropriate qualitative and quantitative methods
• Insight Generation & Storytelling: Synthesize research findings into clear, actionable insights and deliver compelling artifacts (reports, presentations, journey maps) that drive decision-making
• Product & Stakeholder Influence: Partner with product, design, and engineering to embed insights across the product lifecycle and influence decisions through strong storytelling and evidence-based recommendations
• Research Operations & Impact Scaling: Contribute to research processes, repositories, and best practices to enable continuous discovery and increase the reach and impact of insights
• Concepting & Validation: Translate insights into user flows, wireframes, or lightweight prototypes to communicate ideas and test hypotheses
• Advocacy: Champion a user-centered mindset and promote research-driven decision-making across the organization

Skills

UX research

Qualitative data

Quantitative data

Stakeholder management

Storytelling

Communication

Research tools

Education

Bachelor’s degree in HCI/UX/CS/Psychology

Master’s degree (preferred)

Tools

Ballpark

Dig One Upsiide

Qualtrics

SurveyMonkey

Figma

Figjam

Job description

Pet Place is seeking a Senior UX Researcher who will report to the Manager of User Experience. This role is essential in shaping product strategy through deep user insights and delivering intuitive, engaging, and user-centered digital experiences.

This role is primarily research-focused, with an emphasis on driving product decisions through insights, while using design as a tool to communicate and validate ideas.