Associate User Experience Researcher

Penn Foster Group; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending

Generous paid time off

Sponsored volunteer opportunities

401K with company match

Free access to online programs

Job summary

Penn Foster Group seeks an Associate User Experience Researcher to support learner experiences by maintaining research instruments, analyzing data, conducting usability testing, and translating insights into actionable findings for product and design teams.

You will manage surveys, lead student engagements, generate clear reports, and collaborate with cross-functional teams to drive improvements across courses and learning platforms.

Qualifications

• Apply qualitative and quantitative research methods to understand user needs and experiences.
• Analyze data, identify patterns, and communicate findings through reports and presentations.
• Collaborate with cross-functional teams using design thinking and UX practices.
• Suggest solutions to UX challenges based on research insights.
• Be open to learning new research techniques and tools in fast-paced environments.

Responsibilities

• Manage and maintain recurring learner experience surveys, monitoring response rates and data quality.
• Analyze and segment research data to support stakeholder questions and product decisions.
• Maintain the student panel: lead and moderate engagements with students
• Create clear, concise reports that communicate key insights and trends.
• Plan and conduct usability testing with learners and partners to evaluate course experiences and features.
• Collaborate with product, design, and learning teams to translate research findings into actionable improvements.

Skills

User Research Methods

Insight Generation and Communication

Design Thinking and UX Operations

Critical Thinking and Problem Solving

Adaptability and Continuous Learning

Job description

Position Summary:

As an Associate User Experience Researcher, you will support the continuous improvement of learner experiences by maintaining research instruments, analyzing user data, conducting usability testing, and translating insights into clear, actionable findings for product and design teams.

Essential Job Functions:

• Manage and maintain recurring learner experience surveys, monitoring response rates and data quality.
• Analyze and segment research data to support stakeholder questions and product decisions.
• Maintain the student panel: lead and moderate engagements with students
• Create clear, concise reports that communicate key insights and trends.
• Plan and conduct usability testing with learners and partners to evaluate course experiences and features.
• Collaborate with product, design, and learning teams to translate research findings into actionable improvements.

Knowledge, Skills, Abilities:

• User Research Methods: Ability to apply qualitative and quantitative research methods, including surveys, usability testing, interviews, and data analysis, to understand user needs and experiences.
• Insight Generation and Communication: Skill in analyzing research data, identifying patterns, and clearly communicating findings through reports and presentations that inform product and design decisions.
• Design Thinking and UX Operations: Familiarity with design thinking principles and UX operational practices, with the ability to collaborate effectively with cross‑functional teams and adapt research approaches to evolving projects and organizational needs.
• Critical Thinking and Problem Solving: Strong analytical skills to interpret research data, identify patterns, and offer solutions to user experience challenges, helping to inform design decisions.
• Adaptability and Continuous Learning: Openness to learning new research techniques and tools, as well as the ability to adapt to changing project requirements and fast‑paced environments.

About Us:

At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real‑world skills and knowledge that enable learners to achieve long‑term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in‑demand skills and are building a workforce that’s prepared for the future job market.

Equal Employment Opportunity:

We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building diverse teams – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer:

• Medical
• Dental
• Vision
• Flexible spending
• Generous paid time off
• Sponsored volunteer opportunities
• 401K with a company match
• Free access to our online programs