Associate Triage Analyst

101 Proofpoint, Inc.; Northern Mariana Islands; Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Comprehensive benefits

Flexible work environment

Wellness days

Recognition program

Global collaboration

Zusammenfassung

Proofpoint is seeking an Associate Triage Analyst to monitor events and support PCMS customers. You will escalate important events to clients using approved procedures and contribute to metrics and reporting from security platforms.

You will help strengthen monitoring and alerting across Proofpoint PCMS clients to improve overall security posture. The role emphasizes collaboration, accuracy, and adherence to ISO 27001 standards, with opportunities to work in a dynamic cybersecurity environment

Qualifikationen

• Experience analyzing data from large data sets.
• Experience in Customer Service.
• Experience working on a team.
• Proficiency with Microsoft Excel and Microsoft Office Suite.

Aufgaben

• Monitor events for Proofpoint's PCMS customers.
• Escalate events to clients via approved paths.
• Assist with metrics and reporting from security platforms.
• Help improve monitoring and alerting for PCMS clients.

Kenntnisse

Data analysis

Customer service

Teamwork

Office software

Tools

Microsoft Excel

Microsoft Office Suite

Jobbeschreibung

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact.

Proofpoint’s People Centric Managed Services (PCMS) – The Role

Proofpoint’s People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems. Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, stopping data loss while saving time and operational cost. The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths. TA’s will assist with reporting in support of internal teams and our customers. Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.

Job Requirements:

• Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers.


• They will be responsible for escalating all necessary events to the clients via approved escalation paths.


• Responsible for assisting customers and internal teams with metrics and reporting from the security platforms.


• Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients.

Qualifications:

• Experience analyzing data from within a large data set.


• Experience in Customer Service.


• Experience working or being on a team.


• Experience with Microsoft Excel, as well as entire Microsoft Office Suite.

Why Proofpoint?

• Competitive compensation


• Comprehensive benefits


• Career success on your terms


• Flexible work environment


• Annual wellness and community outreach days


• Always on recognition for your contributions


• Global collaboration and networking opportunities

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Our BRAVE Values

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.