Associate Triage Analyst

Digitailor; Northern Mariana Islands; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Competitive compensation

Comprehensive benefits

Annual wellness days

Global collaboration opportunities

Recognition for contributions

Job summary

Proofpoint is seeking an Associate Triage Analyst to support alert triage and operational checks for PCMS customers. You will monitor events, escalate findings through approved channels, and assist with reporting and metrics for internal teams and customers.

Role requires aligning with ISO 27001 ISMS practices, participating in security training, and contributing to ongoing ISMS improvements to protect client data and reduce risk.

Qualifications

• Experience analyzing data from a large data set.
• Experience in customer service.
• Experience working in or with a team.

Responsibilities

• Monitor events for Proofpoint's PCMS customers.
• Escalate events to clients via approved paths.
• Assist with metrics and reporting from security platforms.
• Support improvements to monitoring and alerting for PCMS clients.

Skills

Experience analyzing data

Customer service

Team collaboration

Tools

Microsoft Excel

Microsoft Office Suite

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact

The Role and the Team Proofpoint’s People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems. Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, stopping data loss while saving time and operational cost.

The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths. TA’s will assist with reporting in support of internal teams and our customers. Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.

Job

Requirements

• Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers.

• They will be responsible for escalating all necessary events to the clients via approved escalation paths.

• Responsible for assisting customers and internal teams with metrics and reporting from the security platforms

• Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients.

Qualifications

• Experience analyzing data from within a large data set

• Experience in Customer Service

• Experience working or being on a team

• Experience with Microsoft Excel, as well as entire Microsoft Office Suite

#LI-AN2 Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].