Associate Program Analyst I

Proofpoint; Northern Mariana Islands; On-site; USD 55,000 - 70,000; Full time

Job summary

Proofpoint in the United States is seeking an Associate Program Analyst to support customer data protection and compliance programs. Under guidance, you will monitor systems, triage events, and maintain documentation while building foundational knowledge in information security and policy administration.

You’ll perform day-to-day tasks such as evaluating activity, handling service requests, and assisting with data collection for reports.

Qualifications

• Bachelor's degree or equivalent practical experience in information systems, cybersecurity, business, data analytics, or a related field.
• Zero to two years of relevant professional experience; internships, academic projects, military experience, apprenticeships, or customer service may be considered.
• Strong attention to detail and ability to follow documented procedures consistently.
• Foundational analytical and problem-solving skills, including recognizing patterns and escalation needs.
• Effective written and verbal communication and a professional, customer-focused approach.
• Ability to manage tasks, meet deadlines, and seek guidance when priorities are unclear.
• Interest in information security, data protection, compliance, and enterprise technology environments.
• Ability to work collaboratively in a team and accept coaching; basic proficiency with Microsoft Office.

Responsibilities

• Perform daily monitoring and initial triage of supported customer systems following procedures.
• Elevate notable activity to senior team members or customers for review.
• Open, update, complete, and close service and change requests on time.
• Maintain customer documentation, case notes, trackers, and records for continuity and auditability.
• Collect, organize, and validate data for recurring reports, metrics, and trend analysis.
• Support gathering information for business requirements for program and policy enhancements.
• Assist with policy configuration, testing, implementation, and validation.
• Participate in QA reviews and apply feedback from seniors.
• Communicate clearly with internal stakeholders and customers using approved standards.
• Meet customer SLAs, operational targets, and quality expectations.
• Follow Proofpoint security requirements including ISO 27001 controls.
• Complete training and milestones, applying skills to more complex work.
• Join after-hours or weekend on-call rotation after training readiness.
• Provide schedule flexibility and occasional travel to customer sites as needed.

Skills

Attention to detail

Analytical thinking

Written and verbal communication

Task management

Information security awareness

Team collaboration

Microsoft Office

Education

Bachelor's degree or equivalent practical experience in information systems, cybersecurity, business, data analytics, or related field

Tools

Microsoft Office

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact

The Role

The Associate Program Analyst is an entry-level role that supports the delivery and ongoing operation of customer data protection and compliance programs. Working under the guidance of experienced analysts, consultants, and subject matter experts, the Associate Program Analyst performs routine monitoring and triage, maintains accurate program documentation, completes assigned service & change requests, and supports reporting and analysis. This role is designed to build foundational knowledge of information security, data protection, customer operations, and policy administration through on-the-job training, coaching, and progressively more complex assignments. As an Associate Program Analyst, you will support the day-to-day delivery of customer programs while developing the technical, analytical, and professional skills required for progression within Applied Services. You will work within established processes and escalation paths and contribute to reliable and timely customer outcomes.

Your Day-to-Day

Perform daily monitoring and initial triage of supported customer systems by following documented procedures, playbooks, and escalation criteria.

Identify and elevate notable activity to senior team members or customers for further review, in accordance with established processes.

Open, update, complete, and close service & change requests and other assigned work items accurately and on time.

Maintain customer documentation, case notes, trackers, and operational records to support program continuity and auditability.

Collect, organize, and validate data for recurring reports, metrics, quality reviews, and basic trend analysis.

Assist senior team members with gathering information and documenting business requirements for program, policy, and service enhancements.

Support policy configuration, testing, implementation, and validation activities.

Participate in quality assurance reviews and make corrections based on feedback from senior analysts, consultants, and supervisors.

Communicate clearly and professionally with internal stakeholders and, when assigned, with customers using approved communication standards.

Assist the team in meeting customer service-level agreements, operational targets, and quality expectations.

Follow Proofpoint security requirements, including applicable ISO 27001 controls, policies, and procedures.

Complete assigned training, certification, and development milestones and apply learned skills to progressively more complex work.

Participate in an after-hours or weekend on-call rotation after completing required training and demonstrating readiness.

Provide reasonable schedule flexibility and travel to customer sites when required to support business or customer needs.

What You Bring

• Bachelor's degree or equivalent practical experience in information systems, cybersecurity, business, data analytics, or a related field.
• Zero to two years of relevant professional experience; internships, academic projects, military experience, apprenticeships, or customer service experience may be considered.
• Strong attention to detail and the ability to follow documented procedures consistently.
• Foundational analytical and problem-solving skills, including the ability to review information, recognize patterns, and identify when escalation is required.
• Effective written and verbal communication skills and a professional, customer-focused approach.
• Ability to manage assigned tasks, meet deadlines, and ask for guidance when requirements or priorities are unclear.
• Interest in developing knowledge of information security, data protection, compliance, and enterprise technology environments.
• Ability to work collaboratively in a team environment and receive and apply coaching and feedback.
• Basic proficiency with common productivity tools such as Microsoft Office.

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Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.

This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.