Associate Triage Analyst

Proofpoint; Colorado; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Two Wellbeing Days per year

Two Volunteer Days per year

Work from Anywhere option (three weeks

Job summary

Proofpoint is seeking an Associate Triage Analyst in Colorado to support alert triage for our PCMS customers. You will monitor events, escalate incidents through approved channels, and assist with metrics reporting for security platforms.

This role emphasizes teamwork, data analysis, and customer service within a security-focused environment. Join a global leader in cybersecurity and help improve monitoring and alerting for PCMS clients while adhering to ISO 27001 standards and participating in

Qualifications

• Experience analyzing data from large datasets.
• Experience in customer service.
• Experience working on a team.
• Experience with Microsoft Excel and Office Suite.

Responsibilities

• Assist with monitoring events for Proofpoint PCMS customers.
• Escalate events to clients via approved escalation paths.
• Support metrics and reporting from security platforms.
• Help improve monitoring and alerting for Proofpoint PCMS clients.

Skills

Data analysis

Customer service

Teamwork

Excel

Tools

Office Suite

Job description

## Associate Triage AnalystApply: Colorado: Full time: Posted Today: R14848**About Us:** Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.**How We Work:**At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:**Bold** in how we dream and innovate**Responsive** to feedback, challenges and opportunities**Accountable** for results and best in class outcomes**Visionary** in future focused problem-solving**Exceptional** in execution and impact### The Role and the Team**Proofpoint’s People Centric Managed Services (PCMS)** is looking for an **Associate Triage Analyst** to support alert triage and operational checks for supported systems.Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, stopping data loss while saving time and operational cost.The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths. TA’s will assist with reporting in support of internal teams and our customers.Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS.Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.### Job Requirements* Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers.* Responsible for escalating all necessary events to clients via approved escalation paths.* Responsible for assisting customers and internal teams with metrics and reporting from the security platforms.* Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients.### Qualifications* Experience analyzing data from within a large data set.* Experience in customer service.* Experience working on a team.* Experience with Microsoft Excel, as well as the entire Microsoft Office Suite.This posting is anticipated to remain open until November 30th, 2026**Why Proofpoint?**At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:* Competitive compensation* Comprehensive benefits* Career success on your terms* Flexible work environment* Annual wellness and community outreach days* Always on recognition for your contributions* Global collaboration and networking opportunities**Our Culture:**Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].**How to Apply**Interested? Submit your application along with any supporting information- we can’t wait to hear from you!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.**Base Pay Ranges:**SF Bay Area, New York City Metro Area:Base Pay Range: 23.56 - 32.42 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 17.40 - 23.90 USDAll other cities and states excluding those listed above:Base Pay Range: 17.40 - 23.90 USD