Associate Technical Account Manager

Yardi; New York (NY); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

profit-sharing plan

flexible work arrangements

Job summary

Yardi is seeking an Associate Technical Account Manager in New York to guide clients using our software, supporting financial, operational, compliance, and resident service needs. You’ll troubleshoot, set up, and provide day-to-day assistance to ensure a smooth, reliable experience with our solutions.

You’ll collaborate with teams, build trust with clients, and travel during the second week of employment for training as needed. A client-focused, proactive approach is essential.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Experience delivering live support via phone and email.
• Strong customer-focused mindset with proactive problem-solving.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients across a suite of products via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.

Skills

Customer service

Communication skills

Problem solving

Live support

Organizational skills

Adaptability

Education

Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

Yardi software

Job description

About the Role:

Are you passionate about learning new technology and building strong client relationships? Join a mission-driven team committed to strengthening communities through impactful work in the affordable housing sector.

As an Associate Technical Account Manager (ATAM), you’ll guide clients using Yardi’s software solutions to support their financial, operational, compliance, and resident service needs. Working as part of a collaborative team, you’ll partner with clients and internal departments to deliver high-quality, solution-focused support.

In this role, you’ll combine your technical aptitude and communication skills to assist clients through software setup, troubleshooting, and day-to-day use. Whether it's answering a quick question or resolving a challenge, you'll help clients have a smooth, successful experience with our software.

This is a chance to use your technical aptitude and client-focused mindset to make a meaningful difference – helping organizations provide essential housing to those who need it most.

*** This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time. ***

What You’ll Do:

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly elevate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

Ideal to Have:

• Familiarity with property management or real estate software, particularly Yardi.
• Hands‑on experience with technical support and application troubleshooting.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real‑estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award‑winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth.

• 100% paid employee medical premiums
• company profit‑sharing plan
• flexible work arrangements

$31.25/hr - $32.82/hr

EOE/Race/Gender/Disability/Vets