Associate Technical Account Manager

Yardi Systems; Santa Barbara (CA); On-site; USD 43,000 - 44,000; Full time

Benefits offered by this job

100% paid employee medical premiums

company profit-sharing plan

flexible work arrangements

Job summary

Yardi Systems in Santa Barbara, CA is seeking an Associate Technical Account Manager (ATAM) to guide clients through our software solutions, supporting financial, operational, compliance, and resident care needs. You will troubleshoot, setup, and day-to-day use, delivering responsive, solution-focused support by phone and email while traveling during training week as required.

Join a mission-driven team with strong benefits and a commitment to communities; you’ll learn our products and industry

Qualifications

• Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience.
• Comfortable providing live support via phone and email, troubleshooting technical issues.
• Proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented, process-driven, accurate, and efficient.
• Adaptable to fast-paced, changing environments.
• Skilled at building trust with clients and delivering exceptional service.
• Quick learner of new tools and concepts.
• Organized with clear task prioritization.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients across a suite of products via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Use communication strengths to earn client trust from setup through ongoing success.
• Share product features, best practices, and personalized guidance to drive client outcomes.
• Collaborate with teams to escalate and resolve challenges for innovative solutions.
• Continuously learn products and industry trends to support client success.

Skills

Live support

Problem solving

Client relationships

Communication skills

Education

Bachelor’s Degree in Business/Finance/Math/CS/Engineering

Tools

Yardi software

Job description

Are you passionate about learning new technology andbuilding strong client relationships? Join a mission-driven team committed tostrengthening communities through impactful work in the senior living housingsector.

As an Associate Technical Account Manager (ATAM), you’llguide clients using Yardi’s software solutions to support their financial,operational, compliance, and resident care needs. Working as part of acollaborative team, you’ll partner with clients and internal departments todeliver high-quality, solution-focused support.

In this role, you’ll combine your technical aptitude andcommunication skills to assist clients through software setup, troubleshooting,and day-to-day use. Whether it's answering a quick question or resolving achallenge, you'll help clients have a smooth, successful experience with oursoftware.

This is an opportunity to apply your technical aptitude andclient-focused mindset to meaningful work – helping organizations operate moreefficiently while enriching the lives of the seniors they serve.

*** This position requires flexibility for travel during thesecond week of employment for training purposes. Training may be conductedlocally or at an alternate location based on business needs. Candidates shouldbe prepared and available to travel as required during this time. ***

What You’ll Do:

• Provide technical software support, set-up, andimplementation guidance to clients across a suite of products, deliveringassistance via email and phone.
• Utilize your problem-solving skills to effectivelytroubleshoot application issues, overcome challenges, and deliver effectivesolutions.
• Apply your communication strengths to earn client trustthrough responsive support and clear guidance from set-up through ongoingsuccess.
• Champion client success by sharing relevant productfeatures, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly escalate andresolve challenges, helping deliver innovative solutions that make a realimpact on our clients.
• Enjoy a continuous journey of learning as you master ourproducts and industry trends to drive client success.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, orComputer/Engineering Sciences; or an equivalent combination of education andexperience.
• Comfortable providing live support via phone and email,confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focusedmindset.
• Detail-oriented and process-driven, with a focus on accuracyand efficiency.
• Adaptable and flexible; you thrive in fast-paced,ever-changing environments.
• Skilled at building strong relationships and earning trustwith clients.
• Driven to exceed expectations and deliver exceptionalcustomer service.
• A quick learner who embraces new tools, technologies, andconcepts.
• Naturally organized and able to prioritize tasks withclarity and confidence.

Ideal to Have:

• Familiarity with property management or real estatesoftware, particularly Yardi.
• Hands-on experience with technical support and applicationtroubleshooting.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation. We’ve createda team of over 10,000 employees in over 40 locations around the globe dedicatedto making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we arededicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating ourcommitment to various causes and communities.

Our award-winning culture, consistently recognized byGlassdoor's prestigious "Best Place to Work", fosters support,collaboration, and growth.

We prioritize your well-being with comprehensive benefits,including

• 100% paid employee medical premiums
• company profit-sharing plan
• flexible work arrangements.

$31.25/hr - $32.81/hr