Associate Technical Account Manager

Yardi Systems; Cleveland (OH); On-site; USD 43,050 - 45,199; Full time

Benefits offered by this job

100% paid employee medical premiums

Company profit-sharing plan

Flexible work arrangements

Job summary

A leading property management software company is seeking an Associate Technical Account Manager to provide software support and enhance client relationships. Ideal candidates should have a Bachelor's in Business or related fields and be comfortable troubleshooting technical issues. The role involves overseeing client software setup, offering guidance through email and phone, and collaborating with teams to accelerate resolutions. The position offers a competitive hourly wage and comprehensive benefits in a supportive work environment.

Qualifications

• Comfortable providing live support via phone and email.
• Detail-oriented and process-driven with a focus on accuracy.
• A proactive problem-solver with a strong customer-focused mindset.

Responsibilities

• Provide technical software support and implementation guidance.
• Troubleshoot application issues effectively.
• Communicate clearly with clients to build trust.

Skills

Technical support

Client relationship management

Problem-solving

Communication

Education

Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Services

Job description

About the Role:

Are you passionate about learning new technology and
building strong client relationships? We're looking for an Associate Technical
Account Manager (ATAM) to help our clients get the most value from Yardi's
property management software solutions.

In this role, you'll combine your technical aptitude and
communication skills to support clients through software setup,
troubleshooting, and day-to-day use. Whether it's answering a quick question or
resolving a challenge, you'll help clients have a smooth, successful experience
with our software.

You'll build expertise in how Yardi's software supports the
financial, operational, and tenant management needs of organizations around the
world. As part of a collaborative team, you'll work closely with clients and
internal departments to deliver high-quality, solution-focused support. If
you're a quick learner who enjoys exploring technology and making a positive
impact for clients, we'd love to hear from you.

*** This position requires flexibility for travel
during the second week of employment for training purposes. Training may be
conducted locally or at an alternate location based on business needs.
Candidates should be prepared and available to travel as required during this
time. ***

What You'll Do:

• Provide technical software support, set-up, and
  implementation guidance to clients across a suite of products, delivering
  assistance via email and phone.
• Utilize your problem-solving skills to effectively
  troubleshoot application issues, overcome challenges, and deliver effective
  solutions.
• Apply your communication strengths to earn client trust
  through responsive support and clear guidance from set-up through ongoing
  success.
• Champion client success by sharing relevant product
  features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly escalate and
  resolve challenges, helping deliver innovative solutions that make a real
  impact on our clients.
• Enjoy a continuous journey of learning as you master our
  products and industry trends to drive client success.

Who You Are:

• Bachelor's Degree in Business, Finance, Math, or
  Computer/Engineering Services; or an equivalent combination of education and
  experience.
• Comfortable providing live support via phone and email,
  confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused
  mindset.
• Detail-oriented and process-driven, with a focus on accuracy
  and efficiency.
• Adaptable and flexible; you thrive in fast-paced,
  ever-changing environments.
• Skilled at building strong relationships and earning trust
  with clients.
• Driven to exceed expectations and deliver exceptional
  customer service.
• A quick learner who embraces new tools, technologies, and
  concepts.
• Naturally organized and able to prioritize tasks with
  clarity and confidence.

Ideal to Have:

• Familiarity with property management or real estate
  software, particularly Yardi.
• Hands-on experience with technical support and application
  troubleshooting.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 10,000 employees in over 40 locations around the globe dedicated
to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$31.25/hr - $32.81/hr

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

*sh

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