Associate Technical Account Manager

RXinsider LTD.; Santa Barbara (CA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi is seeking an Associate Technical Account Manager to guide clients through our software, supporting financial, operational, and resident care needs. You will troubleshoot issues, provide setup guidance, and help clients achieve success with our products.

Travel for training is required in the second week, with local or alternate location as needed. Join a mission-driven team delivering impactful real estate software solutions and excellent customer service.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Comfortable live-support via phone and email, troubleshoot technical issues.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven; accurate and efficient.
• Adaptable and thrives in fast-paced environments.
• Skilled at building client relationships and earning trust.
• Quick learner with openness to new tools and concepts.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share features, best practices, and personalized guidance for client success.
• Collaborate with teams to rapidly resolve challenges and deliver innovative solutions.
• Continuously learn our products and industry trends to drive client success.

Skills

Live support

Troubleshooting

Customer service

Relationship building

Prioritization

Adaptability

Learning agility

Education

Bachelor’s degree in Business/Finance/Math/CS/Engineering

Tools

Yardi familiarity

Job description

About the Role:

Are you passionate about learning new technology and building strong client relationships? Join a mission-driven team committed to strengthening communities through impactful work in the senior living housing sector.

As an Associate Technical Account Manager (ATAM), you’ll guide clients using Yardi’s software solutions to support their financial, operational, compliance, and resident care needs. Working as part of a collaborative team, you’ll partner with clients and internal departments to deliver high-quality, solution-focused support.

In this role, you’ll combine your technical aptitude and communication skills to assist clients through software setup, troubleshooting, and day-to-day use. Whether it's answering a quick question or resolving a challenge, you'll help clients have a smooth, successful experience with our software.

This is an opportunity to apply your technical aptitude and client-focused mindset to meaningful work – helping organizations operate more efficiently while enriching the lives of the seniors they serve.

This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time.

What You’ll Do

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize your problem‑solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set‑up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly elevate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Who You Are

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem‑solver with a strong customer‑focused mindset.
• Detail‑oriented and process‑driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast‑paced, ever‑changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

Ideal to Have

• Familiarity with property management or real estate software, particularly Yardi.
• Hands‑on experience with technical support and application troubleshooting.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward‑thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award‑winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well‑being with comprehensive benefits, including 100% paid employee medical premiums, company profit‑sharing plan, and flexible work arrangements.

$31.25/hr - $32.81/hr

EOE/Race/Gender/Disability/Vets