ASSOCIATE TEAM MEMBER

Coforge; Charleston (WV); On-site; USD 35,000 - 45,000; Full time

Job summary

A technology services company is looking for an Associate Team Member to enhance customer experience through various communication channels. In this full-time role, you will assist customers with service options, negotiate requests, and ensure accuracy in customer interactions. Ideal for entry-level candidates seeking opportunities in customer service and IT services, this position emphasizes patience and tact in handling diverse customer needs.

Qualifications

• Entry-level position requiring effective communication and customer service skills.
• Comfortable working with customers and handling requests.

Responsibilities

• Promoting and saving products and services.
• Providing excellent customer experiences via phone.
• Completing service order requests and informing customers of fees.

Job description

Associate Team Member – Coforge

Join to apply for the ASSOCIATE TEAM MEMBER role at Coforge

Responsibilities

• Promoting and/​saving products and services
• Providing an excellent customer experience via phone
• Negotiating and completing save/service order requests from customers
• Working with customers patiently, tactfully, and efficiently
• Accurately informing customers of various fees and adjustments
• Providing options to the customer based on product and service needs
• Ability to follow tactical call flows to optimize the customer experience

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

IT Services and IT Consulting