Customer Service Associate

The Bold Group; Nashua (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

The Bold Group, located in Nashua, New Hampshire, is seeking a dedicated Customer Service Associate to join their dynamic team. The role will involve driving initiatives for customer satisfaction, leading a team, and continuously improving customer service processes. Ideal candidates should possess a sales background and be flexible for occasional out-of-hours commitments.

This position offers a fantastic opportunity for growth within a market-leading business that values collaboration and customer loyalty.

Qualifications

• Sales background is advantageous.
• Some experience in marketing or collaborating with a marketing team is preferable.
• Willingness to commit long-term and engage in after-hours activities.

Responsibilities

• Drive initiatives for customer satisfaction and efficiency KPIs.
• Lead the team of customer service staff.
• Develop and implement customer service strategies.
• Continuously improve the customer service processes.
• Foster a culture focused on customer satisfaction and high performance.

Skills

Customer satisfaction

Team leadership

Sales background

Flexibility

Job description

Want to get out of your comfort zone and challenge yourself? Looking for a growing company with opportunity for career advancement? Join our team at The Bold Group!

Job Description

Currently, we have several entrylevel career opportunities in customer service. If you can identify yourself with the tasks and qualifications of this exemplary position, we would like to get in touch and present you with all suitable positions.

Drive initiatives to achieve customer satisfaction and efficiency KPIs

Lead a team of customer service managers and specialists

Develop and execute against a customer service strategy that builds and sustains customer loyalty

Constantly monitor and improve all processes and aspects of a great customer service organization

Grow and sustain a culture of customer-first mentality, collaboration & knowledge-sharing, and high performance

Innovate based on customer needs

Advocate on behalf of customers when collaborating with other departments to improve the service delivered to customers

This is a fantastic opportunity for an accomplished Customer Service Associate to join a market-leading business.

Qualifications

Experience:

Advantageous to have a sales background

Advantageous to have some experience in marketing and/or working alongside a marketing team

We want someone who is prepared to make a long-term commitment, to play a key role and is not a clock watcher, as flexibility for occasional out of hours webinars and seminars is a must.

So, are you the adaptable, flexible person we are looking for to help the next stage of our business growth?

Additional Information

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