Customer Service Representative

Coforge; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Coforge Ltd. in Dallas, TX is seeking a Customer Service Representative to join our on-site team. You will handle client inquiries via email, phone, and ticketing systems, providing timely and accurate information to ensure a positive service experience.

The role emphasizes clear communication, problem solving, and collaboration with other departments to resolve issues related to tax services. Candidates should be customer-focused and able to multitask in a fast-paced environment.

Qualifications

• Experience in customer service or support roles.
• Familiarity with tax services is a plus.
• On-site in Dallas, TX is required.

Responsibilities

• Respond to customer inquiries via email, phone, and ticketing systems.
• Resolve product or service issues by clarifying requests and providing solutions.
• Maintain a customer-focused approach with timely, accurate information.
• Document interactions and keep records in the ticketing system.
• Collaborate with team and other departments to improve service efficiency.
• Stay updated on product knowledge and company policies.

Skills

Verbal & written comms

Problem solving

Ticketing systems

Time management

Tax processes knowledge

Interpersonal skills

MS Office

Job description

Company Name: Coforge Ltd.

Job Title: Analyst

Job Description: We are seeking a professional and customer-focused Customer Service Representative to join our team in Dallas, TX. This is a fully onsite position responsible for providing exceptional support to clients and tax offices through various communication channels, including email, phone calls, and ticketing systems. The ideal candidate will demonstrate strong problem-solving skills, effective communication abilities, and a commitment to meeting customer needs. You will play a key role in addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients.

Responsibilities:

• Respond to customer inquiries and support requests via email, phone calls, and ticketing systems.
• Resolve product or service issues by clarifying the customer's request, determining the cause of the problem, and selecting and explaining the best solution.
• Maintain a customer-focused approach, ensuring that clients receive timely and accurate information.
• Document interactions and maintain records in the ticketing system.
• Collaborate with team members and other departments to enhance customer experience and service efficiency.
• Stay updated on product knowledge and company policies to provide informed support.

Skills and Tools Required:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and critical thinking.
• Proficiency in using ticketing systems and customer support platforms.
• Ability to manage time effectively and handle multiple tasks or inquiries simultaneously.
• Familiarity with tax processes and customer service best practices is a plus.
• Strong interpersonal skills and a customer-centric approach.
• Basic computer skills, including familiarity with Microsoft Office Suite.

Compensation:

Rate: $17/hr on W2, onsite in Dallas, TX

We look forward to receiving your application and having you as a part of our dedicated team at Coforge Ltd.

About the Role:

The Customer Service Representative will serve as the first point of contact for clients seeking assistance. This role requires effective communication skills and the ability to handle inquiries efficiently. The primary focus will be on delivering high-quality support related to tax services.

About the Team:

The team comprises dedicated professionals committed to providing outstanding customer service. It fosters a collaborative environment where team members support one another in resolving client issues. Team members share a common goal of enhancing the client experience and achieving excellence in service delivery.

You are Responsible for:

• Addressing client inquiries through email, phone calls, and ticketing systems.
• Maintaining accurate records of client interactions and transactions.
• Coordinating with other departments to resolve complex client issues promptly.
• Providing clear and concise information to clients regarding services and processes.

To succeed in this role – you should have the following:

• Strong verbal and written communication skills to interact effectively with clients.
• A customer-focused attitude and a commitment to delivering exceptional service.
• Ability to multitask and prioritize workload in a fast-paced environment.
• A background in customer service or support roles, ideally related to tax services.
• Familiarity with ticketing systems is a plus.