Customer Experience Associate

FBSPL; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Pre-qualified leads

Flexible work hours

Training and guidance

Performance-based compensation

Ongoing team support

Job summary

A leading business consulting firm is seeking a Customer Experience Associate. The role focuses on helping small and mid-sized business owners through their onboarding and setup processes. With responsibilities including guiding customers, maintaining organized CRM notes, and delivering a positive experience, candidates should possess strong communication skills and a positive attitude. This full-time position offers flexibility and paths for long-term development, making it ideal for those passionate about customer service.

Qualifications

• Exceptional verbal communication and listening skills.
• Comfortable in a remote work environment.
• Ability to manage multiple customer interactions effectively.

Responsibilities

• Engage with business owners to discuss their challenges and needs.
• Guide customers through available solutions.
• Support onboarding and setup for new customers.
• Maintain organized notes in the CRM system.
• Foster long-term customer relationships.

Skills

Strong communication skills

Listening abilities

Positive attitude

Ability to learn new tools

Basic computer skills

Job description

This range is provided by FBSPL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$55,000.00/yr - $65,000.00/yr

We’re looking for a Customer Experience Associate who enjoys helping people, asking good questions, and guiding customers through their next steps with confidence. In this role, you’ll speak with small and mid‑sized business owners, learn how they operate day to day, and support them as they get set up with tools that make their work easier.

This is a conversation‑focused role with steady interaction, clear processes, and strong support. It’s a great fit if you like talking with people, staying organized, and being part of a team that values customer satisfaction.

What You’ll Do

• Speak with business owners to understand their current setup, challenges, and goals
• Walk customers through available solutions and explain how they fit into daily operations
• Participate in scheduled calls and follow up with customers who’ve shown interest
• Support new customers through the onboarding and setup process
• Provide a friendly, helpful experience that builds trust and long-term relationships
• Keep notes, updates, and next steps organized in the CRM system
• Work closely with your team to ensure a smooth and positive customer experience

What Helps You Succeed

• Strong communication skills and a natural ability to listen
• A positive, professional attitude and comfort learning new tools
• Ability to work independently in a remote environment
• Basic computer skills and comfort with virtual meetings

What You’ll Get

• Pre‑qualified leads and scheduled conversations
• Training, guidance, and ongoing team support
• Performance‑based compensation with room to grow
• Full‑time role with flexibility
• Clear paths for long‑term development

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Consulting and Customer Service

Industry

Business Consulting and Services