Events Customer Service

Launch 513; Florence (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Daily one-on-one training

Team outings

Leadership development

Financial literacy training

Fast upward mobility

Job summary

Launch 513 is seeking a Customer Service Representative to join their team in Florence, Kentucky. You will assist customers by providing product information, handling inquiries, and participating in events for renowned clients.

The ideal candidate will have experience in customer service or sales, be fluent in English, and possess strong communication skills. This role emphasizes employee development with one-on-one training and mentorship, ensuring a high-energy environment that promotes growth

Qualifications

• Previous experience in customer service, sales, or related fields.
• Must be 18 years or older and legally able to work in the U.S.A.
• No felonies within the last 7 years.

Responsibilities

• Handle customer inquiries and complaints.
• Help subscribe customers for long-term services.
• Troubleshoot and resolve product issues.

Skills

Customer service experience

English fluency

Rapport building

Multitasking

Communication skills

Job description

We are seeking a to join our team! You will be responsible for helping customers by providing products, educating on service information, and raising awareness and brand exposure. The role will entail participating and curating face-to-face events for our clients (mall, pop-up, big-box retail, etc.), which range from Forbes Fortune 1 - Forbes Fortune 60 companies and some of the world's largest nonprofit/charitable organizations.

Position duties:

• Handle customer inquiries and complaints
• Help with the subscribing of customers for long term services
• Upgrade existing customers/subscribers
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Position Requirements:

• Previous experience in customer service, sales, or other related fields
• Speak English fluently
• 18 years of age or older
• No felonies pithing the last 7 years
• Must be able to legally work in the U.S.A (CPT/OPT acceptable)
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

We understand everyone has their own learning curve and we design an employee development program that ensures that everyone can learn, grown, and apply our systems and tools at a pace that pushes their unique comfort zone and makes them become the best version of themselves.

• We cater daily one on one training and mentorship from our top managing members and our clients directly to ensure the best results and development.
• Weekly team outings for networking purposes
• High energy - leadership development
• Financial literacy training
• Fast upward mobility and progression