Associate Specialist, Logistics - 2nd shift

RXO, Inc.; Southfield (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Paid time off, company holidays, and volunteer days

Job summary

A leading transportation solutions provider in Southfield, Michigan, is seeking to hire a logistics coordinator to monitor and track pickups and deliveries, as well as manage customer interactions. Ideal candidates should possess strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. Benefits include comprehensive medical plans, a 401(k) with company match, and development programs. Both driver and customer interaction experience will be highly regarded.

Qualifications

• Ability to multitask and manage customer expectations in a fast-paced environment.
• Availability to work a flexible schedule, including planned and unplanned overtime.
• Experience dealing with high phone volume in a deadline-driven environment.

Responsibilities

• Monitor and track pickups and deliveries, notifying customers of deviations.
• Answer incoming driver and customer calls/emails.
• Input accurate information into the dispatch system.

Skills

Strong organizational and time-management skills

Basic computer skills

Strong driver and customer interaction experience

Excellent phone communication skills

Tools

Microsoft Office

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

What your day‑to‑day will look like

• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule.
• Answer incoming driver and customer calls/emails, and take care of their needs.
• Call and get updates from drivers/carriers and input accurate information into the dispatch system.
• Communicate any issues with customers/drivers.
• Monitor and update all Active Run problems.

At a minimum, you’ll need

• Strong organizational and time‑management skills, including multitasking and managing customer expectations in a fast‑paced environment.
• Basic computer skills.

It’d be great if you also have

• Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends.
• Experience dealing with high phone volume in a deadline‑driven environment.
• Strong driver and customer interaction experience.
• Experience with Microsoft Office.
• Excellent phone communication skills.
• Knowledge of the transportation industry.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre‑tax accounts to help streamline eligible expenses.
• Company‑paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The next step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.