Associate Specialist, Logistics

RXO, Inc.; Southfield (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company-m

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Paid time off and holidays

Volunteer days

Job summary

RXO, Inc. is seeking an Associate Specialist, Logistics in Southfield, MI. You will monitor pickups and deliveries, communicate with customers and drivers, and input details into the dispatch system to keep operations running smoothly.

The role emphasizes strong organizational skills, multitasking, and excellent phone communication while providing essential support for a fast-paced transportation network.

Qualifications

• Strong organizational skills and multitasking in a fast-paced environment.
• Excellent phone communication and customer service abilities.
• Familiarity with dispatch systems and Microsoft Office.

Responsibilities

• Monitor and track pickups and deliveries, notifying customers of deviations.
• Answer driver and customer calls and emails, addressing needs.
• Input updates from drivers into the dispatch system accurately.
• Communicate issues with customers and drivers.
• Monitor and update all Active Run problems.

Skills

Strong organizational skills

Time management

Multitasking

Excellent phone communication

Microsoft Office

Customer service

Transportation industry knowledge

Tools

Dispatch system

MS Office

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Associate Specialist, Logistics, you will deliver exceptional service to our customers and drivers before, during and after the call.

What Your Day-to-day Will Look Like

• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming driver and customer calls/emails, and take care of their needs
• Call and get updates from drivers/carriers and input accurate information into the dispatch system
• Communicate any issues with customers/drivers
• Monitor and update all Active Run problems

At a Minimum, You’ll Need

• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
• Basic computer skills

It’d Be Great If You Also Have

• Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
• Experience dealing with high phone volume in a deadline-driven environment
• Strong driver and customer interaction experience
• Experience with Microsoft Office
• Excellent phone communication skills
• Knowledge of the transportation industry

Why Join Us

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.