Associate Specialist, Logistics

RXO; Southfield (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Pre-tax accounts for eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development Programs

Paid time off, company holidays, and volunteer days

Job summary

A leading transportation solutions provider located in Michigan is seeking an Associate Specialist, Logistics. In this role, you will monitor shipments and communicate with customers and drivers to ensure exceptional service. Ideal candidates will have strong organizational skills, the ability to handle a high volume of calls, and basic computer skills. Benefits include comprehensive medical coverage, a 401(k) plan, and leadership development programs. This position requires flexible availability and a dedication to customer service.

Qualifications

• Experience dealing with high phone volume in a deadline-driven environment.
• Knowledge of the transportation industry.

Responsibilities

• Monitor and track pickups and deliveries, notifying customers of deviations.
• Answer incoming driver and customer calls/emails.
• Communicate issues with customers/drivers.

Skills

Strong organizational and time management skills

Basic computer skills

Excellent phone communication skills

Tools

Microsoft Office

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Associate Specialist, Logistics, you will deliver exceptional service to our customers and drivers before, during and after the call.

What your day-to-day will look like:

• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming driver and customer calls/emails, and take care of their needs
• Call and get updates from drivers/carriers and input accurate information into the dispatch system
  Communicate any issues with customers/drivers
• Monitor and update all Active Run problems
  At a minimum, you'll need:
• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
• Basic computer skills

It'd be great if you also have:

• Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
• Experience dealing with high phone volume in a deadline-driven environment
• Strong driver and customer interaction experience
• Experience with Microsoft Office
• Excellent phone communication skills
• Knowledge of the transportation industry

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.