Associate Specialist, Logistics (SNE)

RXO Inc.; Southfield (MI); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with up to 5%公司

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO Inc. is seeking an Associate Specialist, Logistics in Southfield, MI. The role focuses on delivering exceptional service to customers and drivers before, during, and after calls.

You will monitor pickups and deliveries, respond to driver and customer inquiries, and input updates into the dispatch system. The position requires strong organizational and time management skills, multitasking ability, and basic computer proficiency.

Qualifications

• Strong organizational and time management skills in a fast-paced environment.
• Ability to multitask and manage customer expectations.
• Basic computer skills and proficiency with standard software.

Responsibilities

• Monitor and track pickups and deliveries and notify customers of deviations.
• Answer driver and customer calls/emails and address needs.
• Call and get updates from drivers/carriers and input data into the dispatch system.
• Communicate issues with customers/drivers and update Active Run records.

Skills

Organizational skills

Time management

Multitasking

Communication skills

Tools

Microsoft Office

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

SHIFT: 12:00-20:30 MONDAY - FRIDAY

As an Associate Specialist, Logistics, you will deliver exceptional service to our customers and drivers before, during and after the call.

What your day‑to‑day will look like:

• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming driver and customer calls/emails, and take care of their needs
• Call and get updates from drivers/carriers and input accurate information into the dispatch system - Communicate any issues with customers/drivers
• Monitor and update all Active Run problems

At a minimum, you'll need:

• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
• Basic computer skills

It'd be great if you also have:

• Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
• Experience dealing with high phone volume in a deadline-driven environment
• Strong driver and customer interaction experience
• Experience with Microsoft Office

  Why Join Us:

  Our Benefits

  • Comprehensive medical, dental, and vision plans
  • 401(k) retirement plan with up to 5% company match
  • Pre-tax accounts to help streamline eligible expenses
  • Company-paid disability and life insurance
  • Employee Assistance Program (EAP)
  • Career and Leadership Development Programs
  • Paid time off, company holidays, and volunteer days

  Our Culture

  We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

  We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.