Associate Specialist, Logistics (SNE)

RXO, Inc.; Southfield (MI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with match

Pre-tax accounts

Disability insurance

Life insurance

EAP

Paid time off

Job summary

RXO, Inc. is seeking an Associate Specialist, Logistics to deliver exceptional service to customers and drivers. You will support day-to-day dispatch operations, track pickups and deliveries, and communicate updates to stakeholders.

You will monitor schedules, handle high-volume calls, and input data into the dispatch system while coordinating with carriers to keep runs on track. A flexible schedule, including overtime and weekends, is required.

Qualifications

• Experience in a fast-paced dispatch or customer service role is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and track pickups and deliveries, and notify customers of deviations.
• Answer calls/emails from drivers and customers and fulfill their needs.
• Input updates into the dispatch system and coordinate with carriers.
• Communicate issues to customers and drivers.
• Maintain high-volume customer interactions with professionalism.

Skills

Customer service

Communication

Time management

Multitasking

Tools

Microsoft Office

Dispatch system

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

SHIFT 15:30-00:00 MONDAY - FRIDAY

As an Associate Specialist, Logistics, you will deliver exceptional service to our customers and drivers before, during and after the call.

What Your Day-to-day Will Look Like

• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming driver and customer calls/emails, and take care of their needs
• Call and get updates from drivers/carriers and input accurate information into the dispatch system
• Communicate any issues with customers/drivers
• Monitor and update all Active Run problems At a minimum, you’ll need:
• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
• Basic computer skills

It’d Be Great If You Also Have

• Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
• Experience dealing with high phone volume in a deadline-driven environment
• Strong driver and customer interaction experience
• Experience with Microsoft Office
• Excellent phone communication skills
• Knowledge of the transportation industry

Why Join Us

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.