Associate: Scaled CS Enablement Lead

Xapply; Chicago, Northern (IL, KY); Hybrid; USD 99,000 - 136,000; Full time

Job summary

Okta is seeking an Associate Customer Success Enablement Manager to join the Customer First Enablement team in Chicago, IL. The role focuses on enabling the Scaled CS organization, collaborating with product and content teams, and delivering onboarding, cross-skilling, and everboarding initiatives.

The role requires initiative, executive communication, and the ability to drive programs in a fast-paced environment within a large, global tech company.

Qualifications

• Initiative and drive to lead programs and propose improvements.
• Strong presentation and executive communication skills.
• Ability to manage multiple programs in a fast-moving environment.
• Deep understanding of customer success and enablement strategies.
• Excellent stakeholder management and collaboration across teams.

Responsibilities

• Identify and communicate scaled CS perspectives and readiness.
• Design and deliver enablement programs for scaled CS teams.
• Collaborate with product and content teams for program materials.
• Use data to quantify impact and drive program improvements.
• Lead discovery sessions with business leaders to refine requirements.
• Engage with scaled CS members to validate outcomes and gather input.

Job description

Okta is seeking an Associate Customer Success Enablement Manager to join the Customer First Enablement team in Chicago, IL. The role focuses on enabling the Scaled CS organization, collaborating with product and content teams, and delivering onboarding, cross-skilling, and everboarding initiatives.

The role requires initiative, executive communication, and the ability to drive programs in a fast-paced environment within a large, global tech company.