Associate Customer Success Enablement Manager

United States Digital Space LLC; Chicago (IL); Hybrid; USD 99,000 - 136,000; Full time

Job summary

United States Digital Space LLC is seeking an Associate Customer Success Enablement Manager to join our Customer First Enablement team. You will drive enablement programs for our Scaled CS organization, partnering with product, content, and enablement teams to deliver onboarding, cross-skilling, and everboarding.

You will lead discovery sessions, gather requirements from scaled CS teams, and ensure effective adoption of knowledge, tools, and processes across our customer base.

Qualifications

• 5+ years in Customer Success or a similar post-sales role.
• 5+ years of enablement experience in software.
• Excellent communication and executive presence.

Responsibilities

• Identify and communicate scaled CS readiness and program impact.
• Suggest and execute new enablement ideas to leadership and scaled CS.
• Maintain alignment with stakeholders to maximize program effectiveness.
• Equip scale teams with product knowledge, skills, and processes.
• Use data to guide future initiatives and quantify program results.
• Collaborate with enablement staff to design and deliver programs.
• Engage withScaled CS teams to validate requirements and results.
• Gather input from teams to curate enablement content.
• Identify efficiencies and enhancements, and lead discovery sessions.

Skills

Customer Success

Enablement

Presentation skills

Cross-functional collaboration

Tools

Gainsight

Job description

**Secure Every Identity, from AI to Human

**Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Position Description:

We are looking for a self-motivated Associate Customer Success Enablement Manager to join the company’s Customer First Enablement team. In this role, you will become the enablement advocate for our Scaled CS (Customer Success) organization - a fast growing function within customer success that drives value for a significant portion of our customer base. The Associate Enablement Manager will interact and collaborate across cross-functional teams including other enablement managers, product teams, and content development. This role will participate in other day-to-day Customer First Enablement activities including prioritization of enablement programs and solutioning field requests from our scaled CS internal customer. As an Associate Enablement Manager you will be responsible for identifying, creating and delivering enablement and training programs and optimization to our Scaled CS organization from onboarding and cross-skilling to everboarding.

Responsibilities:

• Successfully identify and communicate scaled CS organizational perspective and technical and role readiness.

• Understand the day-to-day of a scaled CS professional to suggest and execute new and innovative ideas/programs to your leadership team and primary stakeholder - scaled CS leadership.

• Communicate effectively and often to ensure all stakeholders are aligned and view the CS scaled enablement program as a force multiplier.

• Equip the company customer success scale teams with the necessary product knowledge, skills, and processes to effectively drive customer conversations and increase adoption within our customer accounts.

• Take a data-driven and analytical approach to deciding on future initiatives, as well as performance management to quantify the impact of existing programs.

• Partner with other enablement staff in designing, creating and delivering enablement programs.

• Continuously engage with scaled CS team members to validate and collaborate on requirements and program results.

• Proactively seeks input and content from scaled CS teams to aid in the curation of enablement programs.

• Identify and communicate potential efficiencies and enhancements.

• Lead discovery sessions with business leaders to build and refine requirements.

Requirements:

• The single most important characteristic we are looking for is showing initiative. Be prepared to share previous examples or articulate suggestions for what you might bring to this role.

• Charismatic, great presence, and ability to prioritize and manage multiple programs.

• Ability to understand the needs of your unique audience and deliver engaging experiences.

• Ability to deliver results in a fast-moving, highly matrixed environment.

• Deep understanding of customer success and enablement strategies.

• Demonstrable communication skills, specifically presentation skills and strong executive presence.

Desired Skills and Experience:

• 5+ years of Customer Success experience or similar role in a post sales organization.

• 5+ years of enablement experience in the software industry.

• Technical proficiency provides added credibility such as holding a current the company certification.

• Experience using Gainisight, or similar tools, is a plus.

• Ability to learn and grasp technical concepts, Industry and product knowledge is a plus.

• 1-2 years of xDR experience or experience in a similar role is a plus.

• Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills.

• Ability to work independently, multi-task optimally and thrive in a fast-paced, dynamic environment with general direction and guidance.

• Strong interpersonal skills and capable of building positive relationships across multiple teams and time zones.

• Occasional domestic travel required.

• MUST be located within 50 miles of Chicago.

the company is an Equal Opportunity Employer.

#LI-Remote

P22825

Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, the company offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.the company.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:

$99,000—$136,400 USD

The the company Experience

• Supporting Your Well-Being

• Driving Social Impact

• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

the company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding pleaseuse this Form to request an accommodation.

Notice for New York City Applicants & Employees: the company may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, pleaseclick here to view our full NYC AEDT Notice.