Developer Support Associate — Path to Dev Support Engineer

Okta; Chicago (IL); Hybrid; USD 71,000 - 87,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) and flexible spending account

Paid parental leave

Paid time off

Job summary

Okta in Chicago is seeking a Developer Support Associate, an entry‑level role within the global Support Team. You will partner with customers to provide operational support, maintenance, and service guidance, with growth potential into higher‑level technical roles.

You will join a hybrid schedule with weekend rotation to ensure 24x7 service, and you must reside in Chicago as part of the local onboarding. This is a great start for new graduates aiming to build a career in identity security.

Qualifications

• Graduating Summer 2025–Fall 2026 with a Bachelor’s degree in Computer Science, Information Systems or related technical disciplines; equivalent related professional experience.
• Residency in Chicago and ability to work a hybrid schedule with weekend rotations.

Responsibilities

• Support and maintain customers using the Customer Identity Cloud SaaS solution, addressing technical and non-technical issues per SLA.
• Build and maintain strong relationships with clients to achieve high customer satisfaction.
• Collaborate with extended support and other departments to exceed customer expectations.

Skills

Context switching

Root cause analysis

Customer focus

Team collaboration

HTTP & security basics

SSO/MFA concepts

Education

Bachelor’s degree in CS/IS

Job description

Okta in Chicago is seeking a Developer Support Associate, an entry‑level role within the global Support Team. You will partner with customers to provide operational support, maintenance, and service guidance, with growth potential into higher‑level technical roles.

You will join a hybrid schedule with weekend rotation to ensure 24x7 service, and you must reside in Chicago as part of the local onboarding. This is a great start for new graduates aiming to build a career in identity security.