Associate Application Support Analyst

Scorpion Therapeutics; Lexington (MA); On-site; USD 70,000 - 123,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Tuition reimbursement

Parental leave

Job summary

Scorpion Therapeutics is seeking an experienced IT Helpdesk professional to deliver desk-side support for office and research users, manage Exchange Online, and troubleshoot a range of IT issues in a fast-paced environment.

You will handle Active Directory and Azure services, Office 365 administration, and equip the organization with secure, efficient IT systems. Weekend on-call rotation and mobile device support are part of the role.

Qualifications

• Bachelor’s degree in CS/related field and 3+ years IT helpdesk experience.
• Expert MS Windows; strong Active Directory and Azure experience.
• Office 365 administration knowledge; customer service; training ability; time management and security adherence.

Responsibilities

• Provide IT helpdesk support for office and lab users.
• Escalate and resolve incidents using ITSM and SLAs.

Skills

Windows OS expertise

Active Directory

Azure

Office 365 Admin

ITSM

Customer service

Education

Bachelor’s in CS/Software Eng or related

Tools

Automox

SmartDeploy

FreshService

Job description

Responsibilities

• Provide desk-side and subject matter expert IT support for office and clinical/research laboratory users.
• Escalate and resolve incidents/requests (IT Helpdesk; mission-critical issues) using ITSM and SLAs.
• Troubleshoot end-user, lab IT, VoIP, network, and system issues per SOPs; reduce recurring incidents/ticket volume.
• Manage Exchange Online (mailboxes, distribution groups, calendars).
• Support Active Directory, Azure, Office 365, VoIP accounts; configure imaging, application packaging, and desktop settings.
• Lead testing/configuration/installation/repair of IT equipment; decommission hardware; support conference room A/V.
• Implement customer support best practices; collaborate with internal teams and external vendors; document knowledge base.
• Activate/troubleshoot company mobile devices; assist with network printer configuration.
• Participate in weekend on-call rotation; carry company mobile phone.

Qualifications

• Bachelor’s in CS/Software Engineering or related; 3+ years IT helpdesk and project experience.
• Expert MS Windows; strong local Active Directory and Azure experience.
• 3+ years relevant experience; strong technical/presentation skills in fast-paced environments.
• Required: Office 365 administration knowledge; customer service; training/mentorship ability; time management/prioritization; security/control procedure adherence.

Preferred

• Pharmaceutical/regulatory environment experience; iOS; enterprise AV (e.g., Trellix); Exchange Online troubleshooting; Office 365 Admin Center/AzureAD; Windows app deployment tools (e.g., software distribution); enterprise MDM; TCP/IP/DNS/DHCP/VPN; project management.
• Automox, SmartDeploy, FreshService.

Benefits/Pay

• Base compensation range: $70,400–$123,200; eligible for company bonus; long-term incentives/vehicles may apply.
• Medical/dental/vision, life/disability, 401(k), FSA, EAP, tuition reimbursement, voluntary benefits; sick time, flexible vacation, parental leave.