Director Business Solutions

Independence Blue Cross, LLC in; Philadelphia (Philadelphia County); On-site; USD 180,000 - 240,000; Full time

Job summary

Independence Blue Cross is seeking a Director of Business Solutions (Finance) to lead end-to-end solution design, delivery, and operational transformation across IBX finance and related functions. The role partners with executive leadership, operations, and technology to design scalable solutions and drive measurable improvements.

You will own large initiatives across enrollment, billing, claims, and customer operations, coordinating with business, IT, vendors, and external partners while

Qualifications

• Bachelor's degree required; MBA or advanced degree preferred.
• 10–15+ years of experience in healthcare, operations, or technology leadership.
• Proven experience leading large-scale, cross-functional programs.
• Experience with platform migrations, vendor integrations, or enterprise transformations.

Responsibilities

• Lead the design and execution of enterprise business solutions aligned to IBX strategic priorities.
• Translate business needs into scalable, crossfunctional solutions spanning operations, technology, and vendor ecosystems.
• Identify opportunities to modernize platforms, improve efficiency, and reduce cost.
• Own delivery of large, complex initiatives across enrollment, billing, claims, and customer operations.
• Drive coordination across business, IT, vendors, and external partners.
• Ensure execution against scope, timeline, budget, and quality objectives.
• Partner with Operations, Product, Finance, and Technology leaders to align solutions.
• Act as a key liaison between business stakeholders and technical teams.
• Support enterprise initiatives such as platform migrations, new product launches, and vendor integrations.
• Lead initiatives to improve operational performance (turnaround time, accuracy, scalability).
• Identify root causes of operational issues and implement sustainable solutions.
• Establish metrics and reporting to monitor performance and outcomes.
• Mentor team members and promote continuous improvement.
• Build a highperforming delivery organization focused on accountability and results.
• Present updates, risks, and strategic recommendations to senior leadership.
• Drive alignment across competing priorities and stakeholder groups.

Skills

Strategic thinking

Enterprise program leadership

Healthcare operations expertise

Business + technology solution design

Vendor & platform integration

Executive communication

Education

Bachelor's degree (MBA or advanced degree preferred)

Tools

HealthEdge

FOS

Job description

Director Business Solutions (Finance)

The Director of Business Solutions is a leadership role responsible for driving endtoend solution design, delivery, and operational transformation across IBX business functions. This role partners with executive leadership, operations, and technology teams to design scalable solutions, improve operational performance, and enable strategic initiatives across the enterprise.

This position:

• Drives complex initiatives independently and delivers measurable outcomes
• Navigates ambiguity and leads through transformation
• Connects business strategy to execution across multiple domains
• Influences at the executive level while staying close to operational detail

Key Responsibilities

1. Strategic Solution Leadership

• Lead the design and execution of enterprise business solutions aligned to IBX strategic priorities
• Translate business needs into scalable, crossfunctional solutions spanning operations, technology, and vendor ecosystems
• Identify opportunities to modernize platforms, improve efficiency, and reduce cost

2. EndtoEnd Program Delivery

• Own delivery of large, complex initiatives across enrollment, billing, claims, and customer operations
• Drive coordination across business, IT, vendors, and external partners
• Ensure execution against scope, timeline, budget, and quality objectives

3. CrossFunctional Partnership

• Partner with Operations, Product, Finance, and Technology leaders to align solutions
• Act as a key liaison between business stakeholders and technical teams
• Support enterprise initiatives such as platform migrations, new product launches, and vendor integrations

4. Operational Optimization

• Lead initiatives to improve operational performance (turnaround time, accuracy, scalability)
• Identify root causes of operational issues and implement sustainable solutions
• Establish metrics and reporting to monitor performance and outcomes

5. Team & Talent Leadership

• Mentor team members and promote continuous improvement
• Build a highperforming delivery organization focused on accountability and results

6. Stakeholder & Executive Communication

• Present updates, risks, and strategic recommendations to senior leadership
• Drive alignment across competing priorities and stakeholder groups
• Influence decisionmaking through datadriven insights

Core Competencies

• Strategic thinking and problemsolving
• Enterprise program leadership
• Healthcare operations expertise (claims, enrollment, billing, or TPA models)
• Business + technology solution design
• Vendor and platform integration
• Executive communication and influence

Minimum Qualifications

• Bachelor's degree required (MBA or advanced degree preferred)
• 1015+ years of experience in healthcare, operations, or technology leadership
• Proven experience leading largescale, crossfunctional programs
• Experience with platform migrations, vendor integrations, or enterprise transformations

Preferred Experience

• Experience within a health plan or payer environment
• TPA / selffunded / Fully Insured / ACA
• Systems such as HealthEdge, FOS, or similar
• Agile / hybrid delivery models

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.