Business Analyst AHA

Independence Blue Cross; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

Independence Blue Cross is seeking a Business Analyst to support BlueCard daily operations and enhance claims processing. You will collaborate with configuration, Account Management, and other teams to resolve discrepancies, perform root cause analysis, and drive process improvements using data and automation tools.

Required are strong Excel/Office skills, familiarity with SQL and data pivoting, and a focus on accurate, timely resolutions.

Qualifications

• 3+ years of experience in medical claims processing or healthcare administration.
• Strong knowledge of medical billing codes (ICD-10, CPT, HCPCS).
• Ability to summarize large datasets and pivot data multiple ways.
• Experience with claim processing software and data analysis.
• Proficient in Microsoft Excel and data tools; building process improvements.

Responsibilities

• Analyze claim issues and perform root cause analysis to drive full resolution.
• Collaborate with cross-functional teams to resolve member discrepancies and improve processing experience.
• Research root causes of incorrectly processed claims and coordinate repairs and training.
• Apply data-driven approaches and tools to enhance claims processes and automation.
• Document processes and assist with data extraction for reporting.

Skills

Microsoft Office

Excel

SQL

Communication skills

Analytical skills

Attention to detail

Tools

BlueSquared application

BlueCard product

Microsoft Access

PowerPoint

Job description

Seeking strong Business Analyst to support BlueCard daily operations. This support will assist to move forward resolution of operational challenges, improve current processes and support project management initiatives. You will work closely with other team members and cross functional teams such as configuration and Account Management to resolve discrepancies and improve claims processing experience for BlueCard members.

• Support the processing team with analysis of claim issues and inquiries. Perform root cause analysis and course correct identified issues for full resolution.
• Work with other plans to resolve issues for members
• Research root cause of incorrectly processed claims, failed DF and RFs. Provide solution and coordinate with appropriate team members to repair the claim and provide re-education to the processor or submit ticket for system enhancement.
• Focus on applying technologies to continuously increase claims process improvements with the use of data, Bots and applications/tools.
• Share this knowledge and skill with other team members to instill across the team the opportunities that they can **escalate** to process improve. Schedule reoccurring meetings to keep momentum.
• Responsible for evaluating current business processes and developing, implementing, testing and maintaining Technology for more cost effective or quality improvement processing.
• Assist with pulling needed data and assist with the documentation of processes and work procedures.
• Represent Department as SME in meetings, projects and company initiatives
• Communicate with other plans via the Blue Squared BCBSA Application (RTM)
• Advanced skills in Microsoft Office and with Microsoft platforms (e.g. Excel, Word, PowerPoint) is required; working experience with SQL and Access preferred. Experience with technologies, desktop tools and or Operations processes and technology is helpful
• Perform other duties as assigned.
• Experience: 3 years or more of experience in medical claims processing and adjusting or healthcare administration. Expertise in the Blue Squared application
• Technical Skills: Knowledge of medical billing codes (ICD-10, CPT, HCPCS), claims processing software, and a strong understanding of the BlueCard product. Ability to summarize large amounts of data and pivot data in multiple ways
• Analytical Skills: Ability to assess claim data in detail and identify errors or inefficiencies. Possess excellent mathematical skills and have the ability to work independently and within tight timeframes.
• Communication Skills: Strong written and verbal communication skills for interacting with various stakeholders and resolving issues quickly
• Attention to Detail: High level of accuracy and thoroughness in reviewing claims for clients

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.