Associate-Rehabilitation Clinical Support Senior

Indiana University Health System; Indianapolis (IN); Hybrid; USD 36,000 - 46,000; Full time

Job summary

Indiana University Health seeks a patient access associate to manage registration, scheduling and insurance verification, in a hybrid work setting. You will ensure accurate financial and demographic records, coordinate benefits, and support a seamless patient experience across care teams.

Requirements include a High School Diploma or GED and 2 years in rehabilitation services or similar roles, strong communication, teamwork and MS Office proficiency; we value initiative and reliability.

Qualifications

• High School Diploma or GED required.
• Two years’ experience in Rehabilitation Services or similar job duties (registration, insurance, scheduling) required.
• Ability to work in a team and maintain collaborative relationships.
• Basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).
• Strong interpersonal and problem-solving skills; initiative to meet objectives.

Responsibilities

• Oversee patient flow from entry to destination with timely, accurate, professional service.
• Resolve patients’ accounts timely and accurately.
• Obtain information to generate accurate financial and demographic records, verify insurance, secure prior authorizations, and coordinate benefits.
• Communicate with payers and patients to ensure accurate financial information.
• Register patients accurately, schedule recurring appointments, answer calls, and direct patients and visitors.
• Support department operations and participate in performance improvement activities.
• Participate in infection control, equipment training, regulatory compliance, safety programs.
• Order, distribute and maintain inventory of department supplies.
• Handle higher-complexity tasks with increased productivity and quality standards.

Skills

Team collaboration

Communication skills

MS Office

Education

High School Diploma/GED

Tools

MS Office

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Schedule

Monday-Friday 8am-4:30pm

Work Location

Hybrid; must be able to attend quarterly in-person meetings and training.

Key Responsibilities

• This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services.
• This position is responsible for timely and accurate resolution of patients’ accounts.
• Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.
• Communicate with payers and patients to achieve accurate financial information.
• Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately.
• Participates in operational aspects of the department and maintains performance improvement activities as required.
• Participate in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs.
• Orders, distributes and maintains designated and appropriate inventory of department related supplies.
• This position is assigned to higher complexity tasks than those expected from Associate-Rehabilitation Clinical Support and incumbents are held to higher productivity and quality standards.

REQUIREMENTS

• High School Diploma/GED is required.
• Two years’ experience in Rehabilitation Services or similar job duties (patient registration, insurance, scheduling) required.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).
• Requires high level of interpersonal and problem-solving skills.
• Requires the ability to take initiative and meet objectives.
• Requires effective written and verbal communication skills.
• Requires an excellent working knowledge of the Associate of Clinical Support Job Duties.