Associate Registrar: Student Records & Compliance

Chestnut Hill College; Philadelphia (Philadelphia County); On-site; USD 52,000 - 68,000; Full time

Job summary

Chestnut Hill College is seeking an Associate Registrar to join the Office of the Registrar and support students, faculty, and the College community. This role blends student-centered service with careful management of academic records, registration, degree progress, and essential Registrar functions.

The Associate Registrar helps administer daily operations, ensures data accuracy and security, and maintains compliance with FERPA and College policies while delivering excellent service.

Qualifications

• Bachelor’s degree and progressive experience in a Registrar’s Office or related higher education administrative environment.
• Strong computer skills and significant experience with a student information system; experience with Jenzabar EX preferred.
• Excellent oral and written communication skills.
• Strong customer service and interpersonal skills.
• Familiarity with curriculum requirements, degree auditing, and transfer articulation practices.
• Ability to understand, apply, and enforce FERPA requirements.

Responsibilities

• Provide responsive, professional customer service to students, faculty, staff, and others through in-person interactions, telephone calls, voicemails, and email.
• Assist students and faculty with registration and provide guidance regarding academic policies, procedures, and graduation requirements.
• Update FERPA waivers and student records in Jenzabar EX and ensure the accuracy and integrity of academic data.
• Process changes of major and minor and assist with registration and enrollment of non-matriculated students.
• Build and maintain course schedules for the School of Undergraduate Studies and School of Graduate Studies.
• Edit and review electronic degree-audit trees and perform degree audits for undergraduate and graduate students.
• Review the academic records of potential graduates and verify completion of all program requirements.
• Serve as a certifying official for veterans’ and military education benefits.
• Assist the Assistant Registrar and coordinate transcript production, enrollment and degree verifications, and related processes.
• Manage classroom allocation, scheduling, and reservations.
• Produce and edit diplomas, certificates, and other official academic documents.
• Respond to data requests by creating database queries using InfoMaker.
• Oversee the daily maintenance of academic, student, and course-schedule records within the student information system.
• Maintain required hard-copy student files for the School of Undergraduate Studies.
• Supervise Professional Enrichment Division courses and programs.
• Manage SEPCHE, La Salle, ACSSJ Exchange, and Acadeum registrations.
• Maintain and update Registrar’s Office content on the College website and registration-related areas of the My CHC Portal.
• Ensure compliance with FERPA and other applicable laws, regulations, and College policies governing student academic records.

Skills

Customer service

Oral and written communication

Attention to detail

FERPA compliance

Interpersonal skills

Education

Bachelor’s degree

Tools

Jenzabar EX

Job description

Chestnut Hill College is seeking an Associate Registrar to join the Office of the Registrar and support students, faculty, and the College community. This role blends student-centered service with careful management of academic records, registration, degree progress, and essential Registrar functions.

The Associate Registrar helps administer daily operations, ensures data accuracy and security, and maintains compliance with FERPA and College policies while delivering excellent service.