Associate Property Claims Representative

Michigan Farm Bureau; North Dakota; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Michigan Farm Bureau is seeking an Associate Property Claims Representative to ensure consistent application of procedures across commercial, residential, farm property and liability claims. The role focuses on providing quality service to insureds and aiding in retention of business while ensuring timely, equitable resolutions within contractual and legal obligations.

The position involves investigating, evaluating, and controlling property and casualty claims under supervision, acquiring

Qualifications

• High school diploma or equivalent required.
• Minimum one year experience with direct public contact.
• Outstanding listening and superior customer service skills.
• Must have access to high speed Internet at home if position is field-based.
• Must be able to live within a defined territory and possess a valid driver license with acceptable driving record.

Responsibilities

• Investigate, evaluate and control property and casualty claims under close supervision.
• Acquire working knowledge of general procedures and good claim practices.
• Acquire basic working knowledge of buildings, construction, and repair costs and methods.

Skills

Customer service

Active listening

Public contact

Education

Bachelor's degree preferred

Job description

Associate Property Claims Representative

To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To ensure that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company.

Investigate, evaluate and control property and casualty claims under close supervision.

Acquire working knowledge of general procedures and good claim practices.

Acquire basic working knowledge of various types of buildings, construction, and repair costs and methods, repair estimating system and scoping damages.

Required

• High school diploma or equivalent required.
• Minimum one year experience with direct public contact, such as sales or service representatives required.
• Must possess outstanding listening and superior customer service skills.
• Must have access to high speed Internet at home if position is field-based.
• Must be able to live within a defined territory. Must possess a valid driver license with an acceptable driving record.

Preferred

• Bachelors degree with focus on construction trades, agriculture-related studies, business administration or insurance-related field preferred.
• Knowledge of company and divisional policies and procedures preferred.
• Designations in INS, AIC, CPCU and/or similar professional insurance designation preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.