Property Claims Unit Supervisor

Michigan Farm Bureau; North Dakota; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Michigan Farm Bureau is seeking a Property Claims Unit Supervisor to assist the Director of Property & Liability Claims in managing all functions of the unit. You will help ensure prompt, efficient handling, control, and disposition of claims within approved limits, while maintaining quality service and adherence to company procedures.

The role requires strong leadership, extensive claims knowledge, and a commitment to cooperative business principles.

Qualifications

• Minimum five to seven years experience in claims
• Must possess excellent listening and superior customer service skills with strong leadership abilities
• Demonstrated ability to communicate clearly to a wide audience
• Must have valid driver license with acceptable driving record
• AIC designation and/or professional insurance coursework required
• Bachelor's degree in insurance, business, or communications preferred, or equivalent experience

Responsibilities

• Assist the Director of Property & Liability Claims and the Field Property Claims Manager in managing all functions of a Property Claims Unit
• Establish and maintain quality control of claim processing and manage staff, vendors and repair programs
• Aid in assessment of best practices and industry benchmarks to improve customer service
• Act as liaison with other divisions and coordinate handling of property claims to improve profitability
• Review policy coverages and ensure proper handling according to company procedures, authorize bills, estimates and settlements within limits
• Participate in the property claim file audit program to ensure quality claims handling and compliance

Skills

Leadership

Customer service

Communication

Training

Claims procedures

Education

Bachelor's degree in Insurance/Business/Communications

Job description

Property Claims Unit Supervisor

To assist the Director of Property & Liability Claims and the Field Property Claims Manager in managing all functions of a Property Claims Unit that are necessary to provide prompt and efficient handling, control, and disposition of all claims in an assigned area. To establish and maintain quality control of claim processing functions by staff, select vendors and managed repair programs for property and casualty losses. To aid in the assessment and adoption of best practices and industry benchmarks to continually improve customer service. To act as a liaison with other divisions.

Assist in coordinating and managing the handling of property claims so as to have a significant positive effect on the overall profit picture of the company and provide quality service to the insured. Aid in the risk selection and retention of business by maintaining an effective service operation.

Assist in the determination and interpretation of policy coverages of property claim files to ensure the proper handling according to company policies and procedures. Read, comprehend, evaluate, adjust and supervise property claims for payment, following the company procedures, to include verification of policies and coverage, authorization of bills, estimates, depreciation and settlement of claims within approved limits.

Participate in the property claim file audit program to ensure quality claims handling, as well as compliance to company guidelines, procedures and state insurance regulations, reporting the results to the Vice President of Claims.

Required

• Minimum five to seven years experience in claims required, with a strong customer service background preferred.
• Ability to accept responsibility, train personnel and maintain an interest in their development required.
• Must have an understanding and appreciation for cooperative business methods.
• Proven knowledge of claim procedures, insurance policy coverages and legal defense required.
• Must possess excellent listening and superior customer service skills with strong leadership abilities.
• Must possess a valid driver license with an acceptable driving record.
• Demonstrated ability to communicate clearly, succinctly and in a manner that appeals to a wide audience.
• AIC designation and/or professional insurance coursework required.

Preferred

• Bachelor's degree required with a major in insurance, business, or communications preferred, or equivalent experience may be considered.
• Working knowledge of property contracts, construction practices, estimating practices, investigation techniques and arson/fraud investigation preferred.
• Teaching skill for claims technical training preferred. CPCU designation preferred.

• Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.