Associate Property Claims Representative

Construction Association of Michigan; Michigan; On-site; USD 42,000 - 62,000; Full time

Job summary

Construction Association of Michigan is seeking an Associate Property Claims Representative to ensure consistent application of company procedures across commercial, residential, farm property and property damage liability claims.

The role involves investigating, evaluating and controlling property and casualty claims under close supervision, while acquiring knowledge of procedures and building-related cost estimation.

Qualifications

• High school diploma or equivalent required.
• Minimum one year experience with direct public contact, such as sales or service representatives required.
• Must possess outstanding listening and superior customer service skills.
• Must have access to high speed Internet at home if position is field-based.
• Must be able to live within a defined territory. Must possess a valid driver license with an acceptable driving record.

Responsibilities

• Investigate, evaluate and control property and casualty claims under close supervision.
• Acquire working knowledge of general procedures and good claim practices.
• Acquire basic working knowledge of various types of buildings, construction, and repair costs and methods, repair estimating system and scoping damages.

Skills

Customer service

Listening

Public contact

Education

High school diploma

Bachelor's degree in construction or related field

Tools

Repair estimating system

Job description

Associate Property Claims Representative

To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To ensure that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company.

Investigate, evaluate and control property and casualty claims under close supervision.

Acquire working knowledge of general procedures and good claim practices.

Acquire basic working knowledge of various types of buildings, construction, and repair costs and methods, repair estimating system and scoping damages.

Required

• High school diploma or equivalent required.
• Minimum one year experience with direct public contact, such as sales or service representatives required.
• Must possess outstanding listening and superior customer service skills.
• Must have access to high speed Internet at home if position is field-based.
• Must be able to live within a defined territory. Must possess a valid driver license with an acceptable driving record.

Preferred

• Bachelors degree with focus on construction trades, agriculture-related studies, business administration or insurance-related field preferred.
• Knowledge of company and divisional policies and procedures preferred.
• Designations in INS, AIC, CPCU and/or similar professional insurance designation preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.