Associate, Operation Services

Lancesoft; Dallas (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

401k Contributions

Life Insurance

Job summary

LanceSoft is seeking an Operations Services Associate in Irving, TX, for a fast-paced role supporting property tax operations. You will process high volumes of documents, verify accuracy, and prepare packages for secure delivery to Taxing Authorities, with a strong emphasis on meeting daily deadlines and following detailed instructions.

The role requires a high school diploma or equivalent, 1+ years of relevant experience or education in lieu, and solid customer service skills.

Qualifications

• High school diploma, GED, or equivalent required.
• 1+ years of relevant experience, or education in lieu of experience.
• Client service-oriented experience preferred.
• Ability to provide exceptional client service in a high-volume production environment.
• Ability to manage time, set priorities, and meet deadlines.
• Intermediate computer skills with a strong aptitude to learn new systems.
• Ability to understand basic property-related documentation from a variety of sources.
• Strong analytical and critical thinking skills to synthesize information and resolve problems.
• Strong detail-orientation to process data accurately.
• Ability to collaborate with others and provide status updates.
• Strong verbal and written communication skills.
• Willingness to learn, adapt, and grow.

Responsibilities

• Deliver exceptional client service in a high-volume production environment.
• Handle high volumes of live checks by accurately printing and matching with reports.
• Follow detailed instructions for each package to ensure contents are correct and compliant for dispatch.
• Perform final quality control verification of matched checks and reports for accuracy.
• Organize and prepare finalized packages for secure delivery to Taxing Authorities.
• Manage assigned processes and inventory to meet strict daily deadlines.
• Adhere to company and client SLAs.
• Duties may vary based on area of focus (Payments, Refunds, Correspondence).

Skills

Client service orientation

Time management

Attention to detail

Communication skills

Problem solving

Team collaboration

Education

High school diploma / GED

College degree (preferred)

Job description

Title: Operations Services Associate

Location: Irving, TX, 75063

Duration: 0-3+ months

Shift: M-F 6am to 9am

Pay Rate: $18 - $20/Hour

As an Operations Services Associate, you will work in a fast-paced, high-volume production environment supporting critical property loan operations. You will play an important role in servicing, supporting, and mitigating risks associated with property taxes. Your primary responsibilities will include high-volume document processing, carefully following specific and detailed instructions for each package, and performing final verification to ensure a high level of accuracy in a zero-error-tolerance environment. You will also be responsible for organizing and preparing finalized packages for secure delivery to various Taxing Authorities while meeting strict daily deadlines. We foster a learning culture that supports personal and professional development while encouraging teamwork, adaptability, accuracy, and accountability.

Job Duties

• Deliver exceptional client service in a high-volume production environment.
• Handle high volumes of live checks by accurately printing and matching them with corresponding reports.
• Meticulously follow detailed instructions for each package to ensure all contents are correct and compliant for dispatch.
• Perform final quality control verification of matched checks and reports to guarantee accuracy.
• Organize and prepare finalized packages for secure delivery to Taxing Authorities.
• Manage assigned processes and inventory to meet strict daily deadlines.
• Effectively manage time, set priorities, and concentrate on main objectives to meet all established deadlines.
• Adhere to all required company and client-driven standards and/or Service Level Agreements (SLAs).
• Duties may vary based on area of focus (e.G., Payments, Refunds, Correspondence).

Requirements

• High school diploma, GED, or equivalent required; college degree preferred.
• 1+ years of relevant experience, or relevant education in lieu of experience.
• Client service-oriented experience preferred.
• Ability to provide exceptional client service in a high-volume production environment.
• Ability to manage time, set priorities, and meet deadlines.
• Intermediate computer skills with a strong aptitude to learn new systems and applications.
• Ability to understand basic property-related documentation from a variety of sources.
• Strong analytical and critical thinking skills to synthesize information and resolve problems.
• Strong detail-orientation to process data accurately.
• Ability to collaborate with others and provide status updates.
• Strong verbal and written communication skills.
• Willingness to learn, adapt, and grow.

Employee Benefits

Employee Benefits: At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.