Operations Services Associate

Solomon Page; Irving (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Direct deposit

Commuter benefits

Job summary

Solomon Page is seeking an Operations Services Associate to support property loan operations, focusing on document processing, verification, and risk mitigation. This full-time on-site role in Irvine, TX requires meticulous attention to detail and the ability to meet strict daily deadlines.

Duties include handling high-volume checks, selecting and printing reports, preparing finalized packages for Taxing Authorities, and ensuring compliance with SLAs.

Qualifications

• 1+ years of relevant experience in operations or document processing.
• Experience in a high-volume production environment preferred.
• Ability to follow detailed instructions and meet deadlines.
• Strong analytical and critical thinking skills.
• Excellent verbal and written communication.

Responsibilities

• Deliver exceptional client service in a high-volume production environment.
• Handle high volumes of live checks by accurately printing and matching them with reports.
• Meticulously follow detailed instructions for each package to ensure correct and compliant dispatch.
• Perform final quality control verification of matched checks and reports.
• Organize and prepare finalized packages for secure delivery to Taxing Authorities.
• Manage assigned processes and inventory to meet strict daily deadlines.
• Effectively manage time, set priorities, and concentrate on main objectives to meet all deadlines.
• Adhere to all required company and client-driven standards and SLAs.
• Duties may vary based on area of focus (Payments, Refunds, Correspondence).

Skills

High-volume processing

Time management

Detail oriented

Customer service

Education

High school diploma or GED

Tools

MS Office

CRM systems

Job description

Our client is seeking an Operations Services Associate to assist with their critical property loan operations. You will play an important role in servicing, supporting, and mitigating risks associated with property taxes. Your primary responsibilities will include high-volume document processing, carefully following specific and detailed instructions for each package, and performing final verification to ensure a high level of accuracy in a zero-error-tolerance environment. You will also be responsible for organizing and preparing finalized packages for secure delivery to various Taxing Authorities while meeting strict daily deadlines.

• Full-time contracted role through January 2027
• Monday-Friday fully onsite in Irvine, TX
• Pay rate $20/hour

Job Duties

• Deliver exceptional client service in a high-volume production environment.
• Handle high volumes of live checks by accurately printing and matching them with corresponding reports.
• Meticulously follow detailed instructions for each package to ensure all contents are correct and compliant for dispatch.
• Perform final quality control verification of matched checks and reports to guarantee accuracy.
• Organize and prepare finalized packages for secure delivery to Taxing Authorities.
• Manage assigned processes and inventory to meet strict daily deadlines.
• Effectively manage time, set priorities, and concentrate on main objectives to meet all established deadlines.
• Adhere to all required company and client-driven standards and/or Service Level Agreements (SLAs).
• Duties may vary based on area of focus (e.g., Payments, Refunds, Correspondence).

Requirements

• High school diploma, GED, or equivalent required; college degree preferred.
• Must be available for some weekends and holidays.
• 1+ years of relevant experience, or relevant education in lieu of experience.
• Client service-oriented experience preferred.
• Ability to provide exceptional client service in a high-volume production environment.
• Ability to manage time, set priorities, and meet deadlines.
• Intermediate computer skills with a strong aptitude to learn new systems and applications.
• Ability to understand basic property-related documentation from a variety of sources.
• Strong analytical and critical thinking skills to synthesize information and resolve problems.
• Strong detail-orientation to process data accurately.
• Ability to collaborate with others and provide status updates.
• Strong verbal and written communication skills.
• Willingness to learn, adapt, and grow.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.