Operations Services Associate

Dew Software; Irving (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Dew Software, Inc. in Irving, TX is hiring an Operations Services Associate for a seasonal contract from November to January. The on-site role requires handling high-volume document processing, checks alignment with reports, and strict adherence to SLAs.

Strong attention to detail and reliable time management are essential. The position emphasizes accurate data handling, quality checks, and collaboration with tax teams to ensure timely delivery to Taxing Authorities.

Qualifications

• High school diploma, GED, or equivalent required.
• 1+ year of relevant experience or equivalent education.
• Client service experience preferred.
• Intermediate computer skills; ability to learn new systems.
• Strong attention to detail, analytical thinking, and problem-solving.
• Excellent time management and communication skills.
• Ability to work effectively in a high-volume environment.

Responsibilities

• Process high volumes of documents and live checks accurately.
• Match checks with reports and verify package contents.
• Perform final quality control checks for accuracy.
• Prepare and organize packages for secure delivery to Taxing Authorities.
• Manage assigned processes and inventory while meeting daily deadlines.
• Follow company procedures, client requirements, and SLAs.
• Provide excellent client service and collaborate with team members.
• Adapt to changing assignments based on operational needs.

Skills

Attention to detail

Time management

Communication

Analytical thinking

Education

High school diploma

College degree preferred

Job description

We're Hiring: Operations Services Associate (Seasonal Contract)

Duration: November - January (Temporary Contract)

Work Arrangement: 100% Onsite - 5 Days a Week

Position Overview

We are seeking detail-oriented and motivated Operations Services Associates to support property tax operations in a fast-paced, high-volume production environment. The ideal candidate will have strong organizational skills, accuracy, and the ability to meet strict deadlines while processing documents and financial records.

Key Responsibilities

• Process high volumes of documents and live checks accurately.
• Match checks with corresponding reports and verify all package contents.
• Perform final quality control checks to ensure accuracy.
• Prepare and organize packages for secure delivery to Taxing Authorities.
• Manage assigned processes and inventory while meeting daily deadlines.
• Follow company procedures, client requirements, and Service Level Agreements (SLAs).
• Provide excellent client service and collaborate with team members.
• Adapt to changing assignments based on operational needs.

Required Qualifications

• High school diploma, GED, or equivalent required; college degree preferred.
• 1+ year of relevant experience, or equivalent relevant education.
• Client service experience preferred.
• Intermediate computer skills and ability to learn new systems.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Excellent time management, prioritization, and communication skills.
• Ability to work effectively in a high-volume environment.