High-Volume Property Tax Operations Specialist

Lancesoft; Dallas (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

401k Contributions

Life Insurance

Job summary

LanceSoft is seeking an Operations Services Associate in Irving, TX, for a fast-paced role supporting property tax operations. You will process high volumes of documents, verify accuracy, and prepare packages for secure delivery to Taxing Authorities, with a strong emphasis on meeting daily deadlines and following detailed instructions.

The role requires a high school diploma or equivalent, 1+ years of relevant experience or education in lieu, and solid customer service skills.

Qualifications

• High school diploma, GED, or equivalent required.
• 1+ years of relevant experience, or education in lieu of experience.
• Client service-oriented experience preferred.
• Ability to provide exceptional client service in a high-volume production environment.
• Ability to manage time, set priorities, and meet deadlines.
• Intermediate computer skills with a strong aptitude to learn new systems.
• Ability to understand basic property-related documentation from a variety of sources.
• Strong analytical and critical thinking skills to synthesize information and resolve problems.
• Strong detail-orientation to process data accurately.
• Ability to collaborate with others and provide status updates.
• Strong verbal and written communication skills.
• Willingness to learn, adapt, and grow.

Responsibilities

• Deliver exceptional client service in a high-volume production environment.
• Handle high volumes of live checks by accurately printing and matching with reports.
• Follow detailed instructions for each package to ensure contents are correct and compliant for dispatch.
• Perform final quality control verification of matched checks and reports for accuracy.
• Organize and prepare finalized packages for secure delivery to Taxing Authorities.
• Manage assigned processes and inventory to meet strict daily deadlines.
• Adhere to company and client SLAs.
• Duties may vary based on area of focus (Payments, Refunds, Correspondence).

Skills

Client service orientation

Time management

Attention to detail

Communication skills

Problem solving

Team collaboration

Education

High school diploma / GED

College degree (preferred)

Job description

LanceSoft is seeking an Operations Services Associate in Irving, TX, for a fast-paced role supporting property tax operations. You will process high volumes of documents, verify accuracy, and prepare packages for secure delivery to Taxing Authorities, with a strong emphasis on meeting daily deadlines and following detailed instructions.

The role requires a high school diploma or equivalent, 1+ years of relevant experience or education in lieu, and solid customer service skills.