Associate Manager, Payment Enablement - ITC (Hybrid)

Stryker Group; Portage (MI); On-site; USD 116,000 - 193,000; Full time

Job summary

Stryker Group in Portage, MI is seeking a seasoned payments leader to shape how customers pay and how payments are processed across Finance, Customer Service, Sales, Accounts Receivable, and external providers. You will remove barriers to payment and drive operational excellence for the end-to-end process.

You will lead a team, optimize onboarding, portal administration, and adoption of payment solutions while collaborating with cross-functional partners to improve cash collection and customer

Qualifications

• Bachelor’s degree required.
• Minimum 6 years of professional experience in a related field.
• Experience working with enterprise business systems and reporting tools.
• Experience using Microsoft Excel and data analysis tools.

Responsibilities

• Lead customer payment enablement activities, ensuring payment requests, onboarding requirements, and escalations are resolved accurately and efficiently.
• Manage customer onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information.
• Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences.
• Implement and manage customer adoption of payment solutions, including cost analysis, business approvals, and ongoing performance tracking.
• Own relationships with third-party payment providers and ensure payment solutions support operational, contractual, and system integration requirements.
• Partner with Accounts Receivable, Finance, Sales, Customer Service, and other stakeholders to resolve payment-related issues and improve collection performance.
• Develop reporting and insights on payment program costs, utilization, and effectiveness to support business decision-making.
• Lead continuous improvement initiatives that reduce payment friction, standardize processes, accelerate cash collection, and improve end-to-end payment effectiveness.

Skills

Payment processing

Accounts Receivable

Data analysis

Process improvement

Education

Bachelor’s degree

Tools

SAP

Power BI

SharePoint

Microsoft Excel

Job description

In this role, you will help shape how customers pay Stryker, ensuring payment processes are accurate, efficient, and easy to navigate. As a key partner across Finance, Customer Service, Sales, Accounts Receivable, and external payment providers, you will remove barriers to payment, improve cash collection outcomes, and enhance the overall customer payment experience while leading a team that drives operational excellence.

What You Will Do

• Lead customer payment enablement activities, ensuring payment requests, onboarding requirements, and escalations are resolved accurately and efficiently.
• Manage customer onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information.
• Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences.
• Implement and manage customer adoption of payment solutions, including cost analysis, business approvals, and ongoing performance tracking.
• Own relationships with third-party payment providers and ensure payment solutions support operational, contractual, and system integration requirements.
• Partner with Accounts Receivable, Finance, Sales, Customer Service, and other stakeholders to resolve payment-related issues and improve collection performance.
• Develop reporting and insights on payment program costs, utilization, and effectiveness to support business decision-making.
• Lead continuous improvement initiatives that reduce payment friction, standardize processes, accelerate cash collection, and improve end-to-end payment effectiveness.

What You Will Need

Required Qualifications

• Bachelor’s degree required.
• Minimum 6 years of professional experience in a related field.
• Experience working with enterprise business systems and reporting tools.
• Experience using Microsoft Excel and data analysis tools.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field.
• Experience with SAP, Power BI, SharePoint, and Microsoft PowerPoint.
• Experience managing customer payment portals or payment solution programs.
• Experience in Banking, Treasury, Finance Shared Services or Finance roles.

United States of America Pay Ranges:

• USN: $89,300 - $148,800 USD Annual
• US5: $93,800 - $156,200 USD Annual
• US10: $98,200 - $163,700 USD Annual
• US15: $102,700 - $171,100 USD Annual
• US20: $107,200 - $178,600 USD Annual
• US30: $116,100 - $193,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.