Associate Manager, Payment Enablement - ITC (Hybrid)

Stryker; Cary (NC); Hybrid; USD 98,000 - 180,000; Full time

Job summary

Stryker seeks a Payments Lead to shape customer payment experiences and drive efficient cash collection. You will partner across Finance, Customer Service, Sales, and AR to remove barriers and optimize payment programs.

Expect ownership of onboarding, portal administration, and provider relationships, with a focus on improving end-to-end payment processes and reporting insights.

Qualifications

• Bachelor’s degree required.
• Minimum 6 years of professional experience in a related field.
• Experience with enterprise business systems and reporting tools.
• Experience using Microsoft Excel and data analysis tools.
• Preferred: Business/Finance/Economics degree.
• Experience with SAP, Power BI, SharePoint, and PowerPoint.
• Experience managing customer payment portals or payment solutions.
• Experience in Banking, Treasury or Finance roles.

Responsibilities

• Lead customer payment enablement activities, ensuring requests and escalations are resolved accurately and efficiently.
• Manage onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information.
• Oversee customer payment portal administration and monitor effectiveness to support timely payments.
• Implement and manage customer adoption of payment solutions with cost analyses and approvals.
• Own relationships with third-party payment providers and ensure integration requirements.
• Partner with AR, Finance, Sales, and Customer Service to resolve payment issues and improve collections.
• Develop reporting and insights on payment program costs, utilization, and effectiveness.
• Lead continuous improvement initiatives to reduce payment friction and accelerate cash collection.

Skills

Payment enablement

Onboarding docs

Payment portal

Data analysis

Cross-functional collaboration

Education

Bachelor’s degree

Business/Finance related

Tools

SAP

Power BI

Excel

SharePoint

Job description

Work Flexibility: Hybrid or Onsite

Inthis role, you will help shape how customers pay Stryker, ensuring payment processes are accurate, efficient, and easy to navigate. As a key partner across Finance, Customer Service, Sales, Accounts Receivable, and external payment providers, you will remove barriers to payment, improve cash collection outcomes, and enhance the overall customer payment experience while leading a team that drives operational excellence.

What You Will Do

• Lead customer payment enablement activities, ensuring payment requests, onboarding requirements, and escalations are resolved accurately and efficiently.
• Manage customer onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information.
• Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences.
• Implement and manage customer adoption of payment solutions, including cost analysis, business approvals, and ongoing performance tracking.
• Own relationships with third-party payment providers and ensure payment solutions support operational, contractual, and system integration requirements.
• Partner with Accounts Receivable, Finance, Sales, Customer Service, and other stakeholders to resolve payment-related issues and improve collection performance.
• Develop reporting and insights on payment program costs, utilization, and effectiveness to support business decision-making.
• Lead continuous improvement initiatives that reduce payment friction, standardize processes, accelerate cash collection, and improve end-to-end payment effectiveness.

What You Will Need

Required Qualifications

• Bachelor’s degree required.
• Minimum 6 years of professional experience in a related field.
• Experience working with enterprise business systems and reporting tools.
• Experience using Microsoft Excel and data analysis tools.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field.
• Experience with SAP, Power BI, SharePoint, and Microsoft PowerPoint.
• Experience managing customer payment portals or payment solution programs.
• Experience in Banking, Treasury, Finance Shared Services or Finance roles.

United States of America Pay Ranges:

• USN : $89,300 - $148,800 USD Annual
• US5 : $93,800 - $156,200 USD Annual
• US10 : $98,200 - $163,700 USD Annual
• US15 : $102,700 - $171,100 USD Annual
• US20 : $107,200 - $178,600 USD Annual
• US30 : $116,100 - $193,400 USD Annual
  View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.