Associate Manager, Payment Enablement - ITC (Hybrid)

PowerToFly; Cary (IL); On-site; USD 102,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee Stock Purchase Plan (ESPP)

Job summary

Stryker is seeking a Senior Payments Manager to shape how customers pay across finance, customer service, and sales. You will lead a team to remove barriers to payment, drive cash collection, and optimize the customer payment experience while collaborating with external providers.

The role emphasizes cross-functional partnership, process improvement, and data-driven insights to support timely payments and reduced friction in end-to-end payment flows.

Qualifications

• Bachelor’s degree required.
• Minimum 6 years of professional experience in a related field.
• Experience with enterprise business systems and reporting tools.
• Experience using Microsoft Excel and data analysis tools.

Responsibilities

• Lead customer payment enablement activities with accurate, efficient resolutions.
• Manage onboarding documentation including ACH enrollment forms, tax docs, and legal entity info.
• Oversee payment portal administration and monitor effectiveness for timely payments and good experiences.
• Implement and manage adoption of payment solutions with cost analysis and approvals.
• Own relationships with third-party payment providers and ensure integration requirements.
• Partner with Accounts Receivable, Finance, Sales, and Customer Service to resolve payment issues and improve collection performance.
• Develop reporting on payment program costs, utilization, and effectiveness.
• Lead continuous improvement initiatives to reduce payment friction and accelerate cash collection.

Skills

Excel

Data analysis

Enterprise systems

Cross-functional collaboration

Education

Bachelor’s degree

Related field degree

Tools

SAP

Power BI

SharePoint

PowerPoint

Job description

Inthis role, you will help shape how customers pay Stryker, ensuring payment processes are accurate, efficient, and easy to navigate. As a key partner across Finance, Customer Service, Sales, Accounts Receivable, and external payment providers, you will remove barriers to payment, improve cash collection outcomes, and enhance the overall customer payment experience while leading a team that drives operational excellence.

What You Will Do

• Lead customer payment enablement activities, ensuring payment requests, onboarding requirements, and escalations are resolved accurately and efficiently.
• Manage customer onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information.
• Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences.
• Implement and manage customer adoption of payment solutions, including cost analysis, business approvals, and ongoing performance tracking.
• Own relationships with third-party payment providers and ensure payment solutions support operational, contractual, and system integration requirements.
• Partner with Accounts Receivable, Finance, Sales, Customer Service, and other stakeholders to resolve payment-related issues and improve collection performance.
• Develop reporting and insights on payment program costs, utilization, and effectiveness to support business decision-making.
• Lead continuous improvement initiatives that reduce payment friction, standardize processes, accelerate cash collection, and improve end-to-end payment effectiveness.

What You Will Need

Required Qualifications

• Bachelor’s degree required.
• Minimum 6 years of professional experience in a related field.
• Experience working with enterprise business systems and reporting tools.
• Experience using Microsoft Excel and data analysis tools.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field.
• Experience with SAP, Power BI, SharePoint, and Microsoft PowerPoint.
• Experience managing customer payment portals or payment solution programs.
• Experience in Banking, Treasury, Finance Shared Services or Finance roles.

United States of America Pay Ranges:

• USN: $89,300 - $148,800 USD Annual
• US5: $93,800 - $156,200 USD Annual
• US10: $98,200 - $163,700 USD Annual
• US15: $102,700 - $171,100 USD Annual
• US20: $107,200 - $178,600 USD Annual
• US30: $116,100 - $193,400 USD Annual

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.