Associate Manager: Lead Store Ops & Customer Experience

Madewell; Skokie (IL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Paid time off

401(k) plan

Medical insurance

Discounts

Job summary

Madewell, a J.Crew Group brand, is seeking an Associate Manager in Skokie, IL to help lead profitability and brand loyalty. You’ll partner with the Store Director to manage divisions, coach staff, and ensure exceptional customer service.

This role requires 3+ years retail management, a passion for fashion, teamwork, and flexibility to work nights, weekends, and holidays. It offers competitive pay, generous benefits, and opportunities to grow within the brand.

Qualifications

• 3+ years of full-time retail management experience.
• Passion for our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Team leadership

Customer focus

Scheduling flexibility

Fashion trends

Job description

Madewell, a J.Crew Group brand, is seeking an Associate Manager in Skokie, IL to help lead profitability and brand loyalty. You’ll partner with the Store Director to manage divisions, coach staff, and ensure exceptional customer service.

This role requires 3+ years retail management, a passion for fashion, teamwork, and flexibility to work nights, weekends, and holidays. It offers competitive pay, generous benefits, and opportunities to grow within the brand.