Associate Manager: Retail Leadership & Community Growth

Madewell; New York (NY); On-site; USD 4,029,000 - 5,028,000; Full time

Benefits offered by this job

Competitive base pay

Employee discounts

Paid time off

401(k) plan with company matching

Health insurance

Job summary

Madewell, part of J.Crew Group (JCG), seeks an Associate Manager in New York to lead a high-performing team and drive profitability while maintaining brand integrity. You’ll coach staff, support hiring and training, and ensure exceptional guest experiences in a dynamic retail environment.

Remote work is not applicable; the role requires on-site leadership, weekend availability, and a focus on community engagement and boutique operations.

Qualifications

• 3+ years of full-time retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift at least 40 pounds.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner and maximize profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is on track to exceed goals and provide best-in-class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Leadership

Team collaboration

Job description

Madewell, part of J.Crew Group (JCG), seeks an Associate Manager in New York to lead a high-performing team and drive profitability while maintaining brand integrity. You’ll coach staff, support hiring and training, and ensure exceptional guest experiences in a dynamic retail environment.

Remote work is not applicable; the role requires on-site leadership, weekend availability, and a focus on community engagement and boutique operations.