Associate Manager, Customer Delivery — Hybrid Role

Altria Group, Inc.; Richmond, Northern (VA, KY); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Flexible and remote options

Paid time off and holidays

Floating holidays

37.5-hour workweek

401(k) matching and profit sharing

Professional development stipends

Medical, dental, vision coverage

Parental and bonding leave

Volunteer days

Job summary

Altria Client Services in Richmond, VA, is seeking an Associate Manager of Customer Delivery to drive promotional strategies through aligned business and technology delivery. This hybrid role requires coordinating with commerce, sales, and technical teams to translate requirements into actionable work items and ensure successful execution of trade programs.

The role emphasizes data-driven decision making, TPM exposure, and strong collaboration across multi-functional teams.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in Agile delivery and project management.
• Strong SQL and data analysis capabilities.
• Knowledge of TPM or trade promotion processes is a plus.

Responsibilities

• Engage with business customers to translate promotional strategies into delivery initiatives.
• Collaborate with cross-functional teams to define objectives, workflows, and user needs.
• Convert requirements into user stories and actionable work items for delivery teams.
• Support delivery and continuous improvement of systems, data, and processes for promotions.
• Align trade program priorities with technology capabilities and business goals.
• Coordinate across teams to ensure successful execution of promotional initiatives.
• Analyze data and processes to identify optimization opportunities.
• Drive Agile practices to improve execution and stakeholder engagement.

Skills

SQL

Data analysis

Agile delivery

Communication

Cross-functional collaboration

Education

Bachelor's degree in Business, Information Systems, Technology, Supply Chain, Marketing or related field

Job description

Altria Client Services in Richmond, VA, is seeking an Associate Manager of Customer Delivery to drive promotional strategies through aligned business and technology delivery. This hybrid role requires coordinating with commerce, sales, and technical teams to translate requirements into actionable work items and ensure successful execution of trade programs.

The role emphasizes data-driven decision making, TPM exposure, and strong collaboration across multi-functional teams.