Associate Manager, Customer Delivery

Altria Group, Inc.; Richmond, Northern (VA, KY); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Flexible and remote options

Paid time off and holidays

Floating holidays

37.5-hour workweek

401(k) matching and profit sharing

Professional development stipends

Medical, dental, vision coverage

Parental and bonding leave

Volunteer days

Job summary

Altria Client Services in Richmond, VA, is seeking an Associate Manager of Customer Delivery to drive promotional strategies through aligned business and technology delivery. This hybrid role requires coordinating with commerce, sales, and technical teams to translate requirements into actionable work items and ensure successful execution of trade programs.

The role emphasizes data-driven decision making, TPM exposure, and strong collaboration across multi-functional teams.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in Agile delivery and project management.
• Strong SQL and data analysis capabilities.
• Knowledge of TPM or trade promotion processes is a plus.

Responsibilities

• Engage with business customers to translate promotional strategies into delivery initiatives.
• Collaborate with cross-functional teams to define objectives, workflows, and user needs.
• Convert requirements into user stories and actionable work items for delivery teams.
• Support delivery and continuous improvement of systems, data, and processes for promotions.
• Align trade program priorities with technology capabilities and business goals.
• Coordinate across teams to ensure successful execution of promotional initiatives.
• Analyze data and processes to identify optimization opportunities.
• Drive Agile practices to improve execution and stakeholder engagement.

Skills

SQL

Data analysis

Agile delivery

Communication

Cross-functional collaboration

Education

Bachelor's degree in Business, Information Systems, Technology, Supply Chain, Marketing or related field

Job description

Job Title: Associate Manager, Customer Delivery

Work Model: Hybrid

Company: Altria Client Services

State/Province:

Job Description:

Together We Innovate. Together We Change.

Are you interested in helping bring promotional strategies to life through strong customer delivery, operational execution, and multi-functional collaboration? Join Altria's Technology & Corporate Development organization and play a key role in translating business priorities into scalable delivery solutions that support trade programs, sales execution, and customer engagement across the business! The Associate Manager, Customer Delivery is a hybrid role located in Richmond, VA.

This role supports the delivery of capabilities that enable trade programs and promotional strategies. You will collaborate with teams in commerce, sales, business functions, and technical areas. This will enable you to prioritize work, improve processes, and support systems and data needed for promotional initiatives. Success in this role requires proficiency in aligning business objectives with technology delivery while driving continuous improvement across trade program operations.

What you will be doing:

• Engaging with business customers to translate promotional strategies into prioritized business and technology delivery initiatives.
• Collaborating with business, sales, operations, and technical groups to understand program objectives, workflows, and user needs.
• Converting business requirements into clear user stories, delivery plans, and actionable work items for delivery teams.
• Supporting the delivery and ongoing improvement of systems, data, and processes that enable promotional program execution and tracking.
• Aligning trade program delivery priorities with technology capabilities, operational requirements, and business objectives.
• Coordinating across customer delivery and enterprise technology teams to ensure successful execution of promotional initiatives.
• Analyzing data, business processes, and operational performance to seek opportunities for optimization and continuous improvement.
• Driving Agile delivery practices that enhance execution, clarity, customer engagement, and business outcomes.

We want you to have:

• Bachelor's degree in Business, Information Systems, Technology, Supply Chain, Marketing, or a related field, or equivalent combination of education and experience.
• 5+ years supporting business, operations, technology, customer delivery, or related initiatives.
• Experience working within Agile delivery environments and applying project management principles to drive successful outcomes.
• Deep technical proficiency capable of bridging business objectives and technology-enabled solutions.
• Expertise in SQL and experience performing data manipulation, analysis, and reporting activities.
• Knowledge of trade promotion processes, customer delivery operations, or commercial execution programs; Trade Promotion Management (TPM) experience is preferred.
• Superb communication and collaboration skills demonstrating influence and effective partnership across multi-functional teams.
• Strong prioritization skills, attention to detail, and the ability to lead multiple priorities in a fast-paced environment.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

Why You’ll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported — both at work and in life. Here’s what you’ll find here:

• Work where life works for you —with flexible and remote options that fit your world, not the other way around.
• Own your time— start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
• A place where you belong— where your ideas are welcomed, your growth is encouraged, and your impact is real
• Get recognized for your work– annual merit increases and performance bonus
• A future you can count on— 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
• Help with your goals— get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
• Support for what matters most— comprehensive medical, dental, and vision coverage for you and your family
• Celebrating your milestones— paid parental and bonding leave for life’s biggest moments.
• Wellness that goes beyond work— programs that care for your whole well-being at whatever stage you are in your life
• A culture that gives back— paid volunteer days and a shared commitment to making a difference

At Altria, we offer more than benefits — we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.

Altria is a Fortune 500 company that has a leading portfolio of products for U.S. adult tobacco and nicotine consumers 21+. For decades we’ve been leaders in the tobacco industry, but the industry is evolving - and so are we. Our Vision is Moving Beyond Smoking.

At Altria, we celebrate the power of diverse teams working together to shape our future. Each Altria company is an equal opportunity employer. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with conviction records, a fair chance at employment. Join us as we work together to shape a better future for adult tobacco consumers, our employees, and our shareholders.

Altria is the parent company of Philip Morris USA, John Middleton, U.S. Smokeless Tobacco, Helix Innovations, and NJOY. Altria complements its tobacco portfolio with equity investments in Anheuser-Busch InBev and Cronos Group.