Associate Manager, Customer Delivery

Altria Client Services LLC in

Richmond (VA)

Hybrid

USD 105,000 - 152,000

Full time

14 days+

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Benefits offered by this job

Flexible remote options

Paid time off

Holidays & leave

Performance bonus

401(k) matching

Professional stipends

Medical coverage

Dental coverage

Vision coverage

Parental leave

Job summary

Altria's Associate Manager, Customer Delivery (Finance) in Richmond, VA leads the translation of promotional strategies into technology-enabled delivery plans. You will coordinate across commerce, sales, and technical teams to ensure prioritized work and robust data support for trade programs.

This role requires strong SQL skills, experience in Agile environments, and the ability to bridge business needs with delivery capabilities while driving continuous process improvements.

Qualifications

Bachelor's degree or equivalent in business, information systems, technology, supply chain or marketing.
5+ years supporting business, operations, technology, or related initiatives.
Experience in Agile delivery environments and applying project management principles.
Deep technical proficiency bridging business objectives and tech-enabled solutions.
Expertise in SQL and data manipulation, analysis and reporting.
Knowledge of trade promotion processes, TPM experience preferred.
Strong communication and collaboration across multi-functional teams.
Excellent prioritization and ability to manage multiple priorities in fast-paced settings.

Responsibilities

Engage with business customers to translate promotional strategies into prioritized delivery initiatives.
Collaborate with business, sales, operations, and technical groups to understand objectives and user needs.
Convert business requirements into clear user stories, delivery plans, and work items for delivery teams.
Support delivery and continuous improvement of systems, data, and processes enabling promotional execution and tracking.
Align trade program delivery with technology capabilities and business objectives.
Coordinate across customer delivery and enterprise technology teams for successful execution.
Analyze data and processes to identify opportunities for optimization and improvement.
Drive Agile delivery practices to enhance execution and customer engagement.

Skills

Agile delivery

SQL expertise

Data analysis

Stakeholder collaboration

Communication skills

Project management

Trade promotion knowledge

Education

Bachelor's degree

Job description

Associate Manager, Customer Delivery (Finance)

Together We Innovate. Together We Change.

Are you interested in helping bring promotional strategies to life through strong customer delivery, operational execution, and multi-functional collaboration? Join Altria's Technology & Corporate Development organization and play a key role in translating business priorities into scalable delivery solutions that support trade programs, sales execution, and customer engagement across the business! The Associate Manager, Customer Delivery is a hybrid role located in Richmond, VA. This role supports the delivery of capabilities that enable trade programs and promotional strategies. You will collaborate with teams in commerce, sales, business functions, and technical areas. This will enable you to prioritize work, improve processes, and support systems and data needed for promotional initiatives. Success in this role requires proficiency in aligning business objectives with technology delivery while driving continuous improvement across trade program operations.

What you will be doing

Engaging with business customers to translate promotional strategies into prioritized business and technology delivery initiatives.
Collaborating with business, sales, operations, and technical groups to understand program objectives, workflows, and user needs.
Converting business requirements into clear user stories, delivery plans, and actionable work items for delivery teams.
Supporting the delivery and ongoing improvement of systems, data, and processes that enable promotional program execution and tracking.
Aligning trade program delivery priorities with technology capabilities, operational requirements, and business objectives.
Coordinating across customer delivery and enterprise technology teams to ensure successful execution of promotional initiatives.
Analyzing data, business processes, and operational performance to seek opportunities for optimization and continuous improvement.
Driving Agile delivery practices that enhance execution, clarity, customer engagement, and business outcomes.

We want you to have

Bachelor's degree in Business, Information Systems, Technology, Supply Chain, Marketing, or a related field, or equivalent combination of education and experience.
5+ years supporting business, operations, technology, customer delivery, or related initiatives.
Experience working within Agile delivery environments and applying project management principles to drive successful outcomes.
Deep technical proficiency capable of bridging business objectives and technology-enabled solutions.
Expertise in SQL and experience performing data manipulation, analysis, and reporting activities.
Knowledge of trade promotion processes, customer delivery operations, or commercial execution programs; Trade Promotion Management (TPM) experience is preferred.
Superb communication and collaboration skills demonstrating influence and effective partnership across multi-functional teams.
Strong prioritization skills, attention to detail, and the ability to lead multiple priorities in a fast-paced environment.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

Why You'll Love Building Your Career at Altria

Work where life works for you -with flexible and remote options that fit your world, not the other way around.
Own your time- start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
A place where you belong- where your ideas are welcomed, your growth is encouraged, and your impact is real
Get recognized for your work- annual merit increases and performance bonus
A future you can count on- 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
Help with your goals- get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
Support for what matters most- comprehensive medical, dental, and vision coverage for you and your family
Celebrating your milestones- paid parental and bonding leave for life's biggest moments.
Wellness that goes beyond work- programs that care for your whole well-being at whatever stage you are in your life
A culture that gives back- paid volunteer days and a shared commitment to making a difference