Associate Manager

Jobtailor; Wayland (MA); On-site; USD 22,041 - 31,684; Full time

Job summary

Jobtailor is seeking a Restaurant Shift Supervisor in Wayland, MA. Lead floor shifts, manage daily workflow, and uphold brand standards while delivering high-energy guest service.

You will model outstanding service during peak hours, connect with guests for feedback, and address issues to maintain a positive guest experience. Previous supervisory exposure is preferred, and experience with POS and OpenTable is expected.

Qualifications

• 2–3 years of restaurant experience.
• 1 year of supervisory experience preferred, but not required.
• Experience with restaurant tech including POS and OpenTable.
• Ability to stand for long periods (up to 10 hours).
• Ability to reach, bend and stoop.

Responsibilities

• Lead floor shifts with energy and follow opening/closing standards.
• Direct daily workflow and run pre-shift meetings; assign floor sections.
• Be the brand champion, ensuring values are reflected in guest touchpoints.
• Maintain a strong floor presence during peak hours and deliver exceptional service.
• Solicit real-time guest feedback and monitor external channels.

Skills

Restaurant experience

Supervisory potential

Education

High school diploma or equivalent

Tools

POS

OpenTable

Job description

Responsibilities

• Lead floor shifts with high energy and strict adherence to opening, closing, and operational standards.
• Direct daily workflow by assigning equitable floor sections, running engaging pre‑shift meetings, enforcing dress code, and stepping into service roles whenever extra support is needed.
• Serve as the ultimate champion of the Terrain brand, ensuring our core values are reflected in every guest touchpoint.
• Maintain a strong, visible presence on the floor during peak hours, modeling extraordinary service standards and creating moments of genuine guest delight.
• Intentionally connect with guests to obtain real‑time feedback, and actively monitor and respond to external customer communication channels.
• Act as the first line of defense for shift challenges, guest needs, seamlessly turning negative experiences into opportunities to build lifelong brand loyalty.
• Uphold the highest standards for sanitation and safety, ensuring the team consistently exceeds all regulatory and company guidelines.
• Think on your feet to swiftly resolve unexpected operational hiccups, from equipment malfunctions to sudden supply shortages.
• Cultivate an inclusive, high‑energy, and supportive work environment that prioritizes employee engagement, psychological safety, and team morale.

Requirements

• 2-3 years of restaurant experience
• 1 year of supervisory experience preferred, but not required
• Experience with restaurant technical applications, including POS & OpenTable
• Ability to work in a standing position for long periods of time (up to 10 hours)
• Ability to reach, bend and stoop