Associate Laboratory Customer Service Representative

Northwell Health; Village of New Hyde Park (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance communication and support for clinicians and clients. In this role, you will provide essential information and assistance regarding laboratory services, ensuring compliance with HIPAA regulations while maintaining meticulous records. This position offers a unique opportunity to contribute to a collaborative team environment, promoting positive relationships and teamwork across departments. If you are passionate about delivering exceptional service and thrive in a dynamic setting, this role is perfect for you.

Qualifications

• High School Diploma or equivalent required.
• 0-1 years of relevant experience required.

Responsibilities

• Provide information to clients and staff regarding laboratory issues.
• Maintain records and logs in compliance with regulations.
• Coordinate between clients and laboratory staff.

Skills

Customer Service

Communication

Record Keeping

HIPAA Compliance

Education

High School Diploma

Job description

Job Description

Aids customer service through the delivery of information to clinicians, hospitals, other clients, and staff of Core Laboratories. Provides telephone coverage, both inbound and outbound, with the ability to convey information and answer questions involving relatively complex laboratory issues. Accesses and enters information into the Laboratory computer systems.

Job Responsibilities

1. Conforms to departmental productivity standards for each function performed by the client services department.
2. Demonstrates courtesy and professionalism on the telephone while adhering to the guidelines of first call resolution.
3. Provides verbal, printed, and faxed results requested by clients via telephone.
4. Calls critical and canceled results to clients and notifies clients of problem specimens in a timely manner.
5. Understands how to accurately access and enter information into the laboratory computer systems.
6. Completes and maintains records and logs in a manner that demonstrates compliance and careful record keeping, i.e., call templates, add-on forms, untransmitted reports, etc.
7. Coordinates and acts as liaison between clients and core laboratories staff.
8. Demonstrates awareness of and compliance with HIPAA regulations.
9. Promotes positive co-worker relationships, teamwork, and cooperation, both within the department and across departmental lines; works collaboratively and is respectful of others; remains flexible in the event that responsibilities need to be temporarily changed due to scheduling problems.
10. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related, are not essential functions.

Job Qualifications

• High School Diploma or equivalent required.
• 0-1 years of relevant experience required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).