Patient Services Representative (PSR) – Physician Office - Primary Care Associates

Bon Secours Health System; Mechanicsville (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Services Representative to be the main point of contact for patients. The role involves processing patient referrals, verifying demographics, and maintaining medical records efficiently. Ideal candidates will possess strong communication skills and a dedication to patient care. Join a compassionate team committed to enhancing health and well-being in the community.

Benefits

Comprehensive medical, dental, and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance with AD&D

Employer contributions to retirement savings

Paid time off

Educational Assistance

Qualifications

• Prior experience in healthcare is preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Serve as the main point of contact for all patients.
• Process admission paperwork and verify insurance information.
• Schedule appointments and maintain medical records.

Skills

Problem-solving

Communication

Interpersonal Skills

Basic Math

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect Care

Job description

With a legacy that spans over 150 years, Bon Secours is a network dedicated to providing excellent care through exceptional people. At every level, our teams embrace the call to provide compassionate care. Here, you can work with others who share our values and use your skills to help extend care to our communities.

Bon Secours

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. We seek people committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where our associates want to work and communities thrive.

Patient Services Representative (PSR) – Physician Office - Primary Care Associates - Mechanicsville, VA

Job Summary:

The Patient Services Representative will serve as the main point of contact for all patients and the community. Responsibilities include receiving and processing patient referrals, registration, verifying demographics, obtaining insurance cards and IDs, and updating medical records accurately and efficiently. Additional duties involve scheduling appointments, transcribing orders, explaining financial options to patients, and maintaining medical records.

Essential Functions:

1. Provide strong communication and excellent customer service by greeting patients and the community respectfully.
2. Process admission paperwork and verify basic insurance information, ensuring accurate patient identification for billing systems.
3. Answer internal and external calls in a friendly and helpful manner.
4. Troubleshoot and resolve problems promptly.
5. Maintain patient flow and inform supervisors of any department or patient issues immediately.
6. Coordinate and prioritize bed placement needs for prompt and appropriate patient placement.
7. Perform other duties as assigned.

Education:

• High School Degree or GED required.

Experience:

• Prior experience in healthcare or related areas is preferred but not required.
• Knowledge of medical terminology is preferred but not required.
• Familiarity with Microsoft Office, Cadence, and Connect Care is preferred but not required.
• Healthcare/Medical Receptionist experience is preferred.

Skills & Abilities:

• Problem-solving skills, basic computer skills, 40 WPM typing, and excellent communication and interpersonal skills.
• Engage professionally with staff and patients.
• Basic math skills.

Many of our opportunities reward your hard work with:

• Comprehensive, affordable medical, dental, and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance with AD&D
• Employer contributions to retirement savings when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

All applicants will receive consideration without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against based on disability. For more information on our affirmative action policies, please email [e-mail]. If you require a reasonable accommodation during the employment process, contact The Talent Acquisition Team at [e-mail].