Associate Customer Service Representative

Highmark Health; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen in der Dentalversicherungsbranche sucht nach einem engagierten Kundenservice-Mitarbeiter. In dieser Rolle haben Sie die Möglichkeit, in einem unterstützenden und kollaborativen Umfeld zu arbeiten, während Sie Kundenanfragen zeitnah und genau bearbeiten. Sie werden umfassend geschult, um in Ihrer Rolle erfolgreich zu sein und die Zufriedenheit der Kunden zu verbessern. Diese Position bietet die Chance zur beruflichen Weiterentwicklung und ein positives Arbeitsumfeld, in dem Ihre Fähigkeiten geschätzt werden. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karriereentwicklungsmöglichkeiten

Umfassende Schulung

Unterstützendes Arbeitsumfeld

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice.
• Fähigkeit, mehrere Aufgaben gleichzeitig zu bewältigen.

Responsibilities

• Behebung von Kundenanfragen und Beschwerden über verschiedene Kommunikationskanäle.
• Vorbereitung von Anpassungen für nicht ordnungsgemäß verarbeitete Dienstleistungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Stressbewältigung

Education

High School Diploma oder GED

Job description

Employer Industry: Dental Insurance Services

Why consider this job opportunity:
- Salary up to $23.72
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Comprehensive training provided to ensure success in the role

What to Expect (Job Responsibilities):
- Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner
- Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution
- Meet all production, quality, and adherence standards while attending required training classes
- Elevate issues to the next level of supervision as appropriate
- Maintain accurate records, including timekeeping records

What is Required (Qualifications):
- Must have a High School Diploma or GED
- Minimum of 6 months of customer service experience in a customer-facing role
- Ability to handle multiple tasks simultaneously and respond to customers promptly and professionally
- Strong written and verbal communication skills
- Ability to maintain composure under stressful and fast-paced conditions

How to Stand Out (Preferred Qualifications):
- Experience in customer service within a call-center environment
- Experience in customer service within a healthcare-related call-center environment

#DentalInsurance #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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